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Mohammad Kanan, Operations manager

Mohammad Kanan

Operations manager·Ericsson

Palestine

Master's degree, MBA

Work experience

Total years of experience: 21 years, 0 months

Operations manager

May 2010 - December 2016

Ericsson

Ramallah and Al Bireh, Palestine

May 2010 - December 2016

Lead customer business and financial operations.
Full responsibility on customer relationship and satisfaction.
Services sales management.
Establish and lead governance.
Manage operations and financials.

Company industry:
Telecommunications
Job role:
Information Technology

Advanced engineer

May 2002 - December 2010

Ericsson

Ramallah and Al Bireh, Palestine

May 2002 - December 2010

Integration of Ericsson Multimedia solutions.
Services Sales pricing.
Lead group for preparing, testing and Launching Ericsson solutions.
Prime Engineer for delivery of Ericsson billing solutions.

Company industry:
Telecommunications
Job role:
Management

Section manager

January 1996 - May 2002

Cairo Amman bank

Palestine

January 1996 - May 2002

Banking system implementation project for 16 branches in
West Bank and Gaza.
Leading engineering team, 4 engineers.
Operational Planning: Setting plans, execution and monitoring implementation team.

Company industry:
Banking
Job role:
Information Technology

Education

Institute of Administration &Economics, Al Quds University

December 2014

December 2014

Master's degree, MBA

Palestine

GPA (percentage): 86.8%

GPA (percentage): 86.8%

National Institute of Technology Karnataka NITK

June 1994

June 1994

Bachelor's degree, Electronics & Communicatiopns

India

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Program Management
Expert
Program Management
Expert
Banking Operations
Expert
Banking Operations
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Billing Solutions
Expert
Billing Solutions
Expert
Team leadership
Expert
Team leadership
Expert
Project and program steering
Expert
Project and program steering
Expert
BANKING
Beginner
BANKING
Beginner
BILLING
Expert
BILLING
Expert
COACHING
Intermediate
COACHING
Intermediate
COMPUTER SKILLS
Expert
COMPUTER SKILLS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DATA COMMUNICATIONS
Expert
DATA COMMUNICATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
ENGINEERING
Intermediate
ENGINEERING
Intermediate
Financial and accounting analysis
Intermediate
Financial and accounting analysis
Intermediate
GSM
Expert
GSM
Expert
Coaching and Mentoring
Intermediate
Coaching and Mentoring
Intermediate
ACADEMIC
Beginner
ACADEMIC
Beginner
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
Program Management
Expert
Program Management
Expert
Banking Operations
Expert
Banking Operations
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Billing Solutions
Expert
Billing Solutions
Expert
GSM
Expert
GSM
Expert

Languages

Arabic
Expert
English
Expert