mohammad karkelli

• Provided end-user technical support for hardware, software, and network-related
issues
• Diagnosed and resolved Windows 10/11 system and driver issues
• Installed and configured desktops, laptops, printers, and peripherals
• Delivered remote and on-site support, ensuring timely issue resolution
• Installed and configured CCTV systems (IP, CVI, Analog, Hybrid)
• Configured NVRs/XVRs and IP cameras
• Set up and managed networks (routers, switches, access points)
• Performed network troubleshooting (DNS, DHCP, connectivity issues)
• Implemented structured cabling, rack installation, and cable management
• Installed PoE systems and wireless access points
• Monitored and optimized network performance

▸ Led a 3-person technical team delivering end-to-end CCTV, network, and IT solutions for
500+ clients across hospitals, industrial facilities, stations, and residential properties.
▸ Installed and configured IP, CVI, analog, and hybrid CCTV systems using Hikvision and
Dahua platforms (iVMS-4200, DSS Pro, SmartPSS).
▸ Designed and deployed LAN/WAN network infrastructure including managed/unmanaged
switches, routers, VLANs, DHCP, DNS, and VPN configurations.
▸ Configured MikroTik routers and wireless links using Winbox; deployed point-to-point and
mesh wireless networks using MikroTik SXT devices.
▸ Installed and managed cloud-based CCTV systems using DoLink Care platform for remote
monitoring.
▸ Performed structured cabling with Cat5e, Cat6, and fiber optic; built and managed server
racks, patch panels, and cable management systems.
▸ Integrated PoE devices, access points, UPS/power backup systems for uninterrupted
operation.
▸ Provided comprehensive IT support: OS installation (Windows), PC and laptop repair,
hardware troubleshooting, software installation, and driver issue resolution for clients
across multiple sectors.
▸ Conducted site surveys, project planning, and client consultations; maintained ongoing
service contracts and SLA compliance.
▸ Provided training and mentoring to junior technicians on installation best practices and
system configuration.
▸ Installed and maintained satellite systems for residential and commercial clients.

▸ Designed and installed full IT infrastructure across two buildings: 12U CCTV rack and 8U
network rack.
▸ Deployed 64-channel NVR (Building 1) and 32-channel NVR (Building 2) with 64 IP cameras
across both sites.
▸ Configured and deployed 10 D-Link access points connected via PoE switches, creating a
hospital-wide mesh wireless network for seamless coverage across both buildings.
▸ Interconnected both buildings with a unified network infrastructure to enable centralized
management.
▸ Performed full network installation and configuration for the school campus.
▸ Installed and configured PCs including hardware upgrades and software setup.
▸ Provided on-site IT troubleshooting and technical support to staff.

▸ Deployed 29 IP cameras across a large-scale outdoor site.
▸ Configured MikroTik SXT sqLite 5 wireless links in station and station-bridge modes for
camera connectivity.

• Provided IT support for staff and students
• Installed and maintained systems and applications
• Configured and supported local network infrastructure
• Resolved connectivity and hardware/software issues