Director Of Operations & Development
International Food Concepts (IFC) LTD
Total years of experience :32 years, 7 months
Owning over $20m in revenue and cementing insistent revenue growth of over 30% while being responsible for over 1, 300 employees.
•I have successfully achieved consistent profit after years of loss making.
•Successfully negotiated new contracts during COVID saving costs exceeding board expectations.
•Opening of new stores and increased IFC's market share.
•Number 1 market leader in customer satisfaction at 95% driven by food quality and customer service.
•Responsible for upgrading Finance CRM to the latest Oracle software.
Took on full responsibilities of all departments and for all the food services operations with a revenue budget over $100m+ delivering 15% growth and responsible for managing of 250 stores globally.
•Continued focus on strategic planning and aggressive growth strategy via opening 40+ stores during tenure.
•Ensured adherence to Government regulations to the country we are opening stores in.
•Reported to the CEO and ensured our partners achieve maximum ROI against board objectives.
Owned business development identifying new global opportunities.
•Developed and expanded franchise network in MENA comfortably Director of Food Service Operations.
Abu Dhabi National Oil Co.
Director of Food Services
Took on full responsibilities for all the food services operations with a revenue budget over $100m.
•Initiated new kitchens to feed more than 10, 000+ people.
•Established new food service Outlets.
•Trained staff to new policy's regularly including monthly check ins.
•Managed all ADNOC Private Club Houses Director of Food Service Operations & Development.
Delivered over $65m+ in revenue involving designing and implementing new kitchen designs while also establishing new casual dining for the company within the first year of joining.
Developed new catering services for employees at onshore and offshore oil rigs and ensured adherence to Government regulations.
•Also implemented CRMs across the business increasing efficiency and accuracy.
•I was also in charge of the healthcare governmental hospitals in the U.A.E introducing hot and cold trollies where the competition regionally copied us.
After the recognized strong success during my tenure at MAF in the industry, I have opened 10 new stores for Wafi and ensured aggressive revenue growth while delivering 92% customer satisfaction.
•Took on full responsibility of all departments and stores across the Gulf Region.
•Launched various food and retail stores in Dubai.
•Spearheaded the inception of Waif's delivery service “Fresh Food” increasing global revenue and profit
Took on full responsibility of sales, marketing, and other departments in the U.A.E.
•While also owning the development and launching of MAF's franchise across the Gulf Region.
•Rebranded image of various restaurants ensuring profit after loss making years.
•Diversified company strategy to opening first stores
Directed the daily operations delivering over $78 million+ of revenue while accomplishing the growth strategy and launching wedding falls accommodating over 3, 000 people
Managed daily operations & spearheaded over 180 staff members delivering exceptional guest experiences.
•I also raised the hotel's standard of service including successfully exceeding budgeted revenue.
courses: HCIMA Qualified - Hotel
Budgeting •Business development •Contracts •Customer Service & satisfaction •Financial Management •Sales & Marketing •Oracle-NetSuite • Delegation & Coaching •Strategy & Strategic planning •Upgrading & Brand management •Policy development •Operations oversight •Negotiation & Consulting •Revenue growth •Project management •Decision-making
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