front office leader
Doha Marriott Hotel
Total years of experience :8 years, 9 Months
Personable hospitality specialist with 3 years of success in guaranteeing customer satisfaction through personable reservation service & attendance for guests needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat & friendly service, resulting in consistent return customers.
• I lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. I ensure that guests experience a great stay. Following all the requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.
• Ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures.
• my samples highlight is leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis, Opera system, Night Audit, Guest experience, policy & procedure adherence⁴
Directed incoming calls to internal personnel
and departments, routing to best-qualified
department
Responded to customer inquiries with patience
and positivity to establish excellent first
impression.
Actively listen to customers, and I handle
concerns quickly and escalat major issues to
supervisor.
Responded to customer requests for products,
services and company information.
Holiday Dead Sea Resort 09.2021- present
Front Office - Receptionist
Greet guests upon arrival, check them in and
provide them with any information they need to
enjoy their stay.
Directing guests and answering their question
Pre-opening & opening / - all day dinning -lobby
February 2011 - March 2013
The function of waiter lobby - in room dinning - Lebanese Restaurant - the caf
Diploma in Hotel Management