Technical Project Manager
DELL Technologies
مجموع سنوات الخبرة :14 years, 7 أشهر
1. Design and architect, develop IT Data center Infrastructure solutions, including server infrastructure, storage systems, network architecture, IPT and security mechanisms, that align with the architecture.
2. Developing IT roadmap, Manage project scope, goals, deliverables, timelines, and budgets for IT Infrastructure projects.
3. Providing technological direction; proposed budgets for projects, purchases & upgrades and presiding over IT Information related projects
4. Overseeing IT operations and evaluating them according to established goals
5. Managing the IT systems and infrastructure and ensuring systems uptime 24/7
6. Leading culturally diverse International IT teams across multiple technology and functional areas; driving business & IT projects; balanced resources, demand, opportunity, ROI and risk
7. Collaborate with all stakeholders to provide technical guidance and support during the implementation phase of infrastructure projects.
8. Creating new RFP and RFQ documents to procure new business tools
9. Administering the KPIs of the Incident Management Process are achieved; driving towards restoring normal service based on business perspective and within defined TAT (Turnaround Time) and SLAs; detecting, logging, categorizing and prioritizing incidents
10. Managing IT staff, by training, communicating job expectations, guiding, and appraising their performance
11. Supervising IT operations including Incident, Problem, Change, Configuration, Knowledge & Request Management as per ITIL methodologies; deploying strategies for streamlining communication entailing service management
12. Establishing and tracking Data Centre infrastructure including Sizing, Configuration, Bandwidth Estimation, Network Management, and Load Balancing; recommending IT infrastructure requirements & upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans
13. Creating or reviewing HLD & LLD to ensure that these adhere to technology standards.
IT decision making, Technology Strategy, Created and controlled a High-level IT solution roadmap and action plan for business requirements and future growth.
Project Planning and tracking; creating key milestones and performance indicators.
Designed and developed the Hybrid IT datacenter Infrastructure (Servers, Systems, Storage, Network, IPT, CUCM, CoreSW, router, Firewalls, Cyber Security, switches, WAN/LAN) and all other IT Infrastructure (CCTV, AV system)
Administrating & Providing security of software, systems, networks and data centers to Identify critical flaws in applications and systems that cyber attackers could exploit. Conduct vulnerability assessments, Security audits for networks, applications and operating systems.
Ledng multi-vendor RFI, RFPs for procurement, and management of Capex and Opex budget Planning for the project.
Management of 3rd party vendors, contractors and suppliers across the project.
Establish IT policies, strategies, and standards, take ownership of and build the IT management structure and processes
Monitored the day-to-day activities of the IT operation team, ensuring systems, services and infrastructure work reliably, securely
Key Achievements
o Delivered the project 2 months ahead of the plan and well within the allocated budget.
Managed all technology strategy, IT Budget Management, Forecasting, execute and administering sites to more than 2000+ demanding users in fast pace architectural and engineering environments
Steered the designing of datacenter Infrastructure, Install/setup, configure (Maintenance of Computer Systems, Servers, SAN Storage, Network, IP Telephony, CUCM, CoreSW, router, Firewalls, endpoints, and switches, Wi-Fi, LAN, WAN) all other IT Infrastructure (CCTV, Access Control, Public Address audio/video)
Administered, installed and configured Microsoft Dynamic & Oracle fusion ERP for Organization
Designed and customized Modules/Products: (Project Management, Finance, Manufacturing, Payroll, CRM, Order Management, Inventory, HRM, Procurement and distribution).
Reviewed and managed SLAs and OLAs, including defining and implementing where required and Managing multiple vendors and Taking ownership of the issue and resolving within specific SLA Time
Deliver the IT services in line with best practice, leveraging the ITIL framework. Design, develop, implement standard IT policies and procedures and SOP to the end-user.
Datacenter architectural designed, Installed and Configured the sites Datacenter Servers, network (VMware & Windows server, domain (DNS), File Server, Lotus Domino 8.5 server, DHCP server, WSUS server, SQL Database Server, FTP Server, Backup server, print server and backup server, ISA Server, Helpdesk Server, SAN Storage, Network, IP Telephony, CUCM, CoreSW, router, Firewalls, Antivirus, and multilayer switches, Wi-Fi, LAN, WAN)
Installed and configured Oracle ERP Module (Project Management, Finance, Manufacturing, payroll, Inventory, HRM, Procurement and distribution) Software for Organization
Led helpdesk team, & provided Tiers 2 and 3 end-user supports for 2500+ users
Developed, implemented and enforced IT security standards, policies and procedures. Act as an escalation point.
B.Tech (Bachelor of Technology) Engineering in Computer Science.
MICROSOFT: Microsoft Certified Professional ID#: 6513099 MCPS - Microsoft® Certified Professional MCSA1 - Microsoft® Certified Systems Administrator - Windows Server 2003 MCSA1 - Microsoft® Certified Systems Administrator - Messaging on Windows Server 2003 MCSE1 - Microsoft® Certified Systems Engineer - Windows Server 2003 MCTS - Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory, Configuration MCTS - Microsoft® Certified Technology Specialist - Windows Server 2008 Applications Infrastructure, Configuration MCTS - Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure, Configuration MCITP - Microsoft® Certified IT Professional - Server Administrator on Windows Server 2008 MCSA - Microsoft® Certified Solutions Associate - Windows Server 2008 MCSA - Microsoft® Certified Solutions Associate - Windows Server 2012 MCSE - Microsoft® Certified Solutions Expert - Server Infrastructure MCSE - Microsoft® Certified Solutions Expert - Private Cloud MCTS - Microsoft® Certified Specialist - Administering and Deploying System Center 2012 Configuration Manager MS - Microsoft® Specialist - Server Virtualization with Windows Server Hyper-V and System Center Specialist System Center 2012 R2
Cisco Certification - Cisco ID Nr# CSCO12104496 CCNA - (Cisco Certified Network Associate).
CompTIA (Computing Technology Industry Association): (Career ID#:COMP001020351828) 1. CompTIA A+ Ce 2. CompTIA Network+ Ce
ITIL ® V3 foundation certification in IT service management.
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