sales senior
AlFardan Jewellery
Total years of experience :11 years, 2 Months
• Responsible of sales to customer
• Discovering needs and handling objection, discloser rates, terms and condition of sales while using effective sales techniques: up selling and cross selling.
• Product knowledge.
• Building trust with clients for future business.
• Complete review and submit various sales analysis reports to superiors.
• Maintain and update customer’s data files: contact, notify availability of required models, discount, and offers.
• Build strong corporate: product demonstration, closing deals, taking orders, delivering product.
• After sales responsibilities: handling after sales services, rapping.
• Repair follow up: collection of products from customer, sending to service center, following for approval of cost and delivery time.
• Preparing daily, weekly and monthly reports
•Greets and meets clients on arrival at the boutique.
•Listens attentively to a client’s needs and gives explicit explanation to satisfy such a client.
•Present to clients the jewelry pieces that they are looking for and provide them relevant information about the jewelry, including stones, cuts, and setting types.
•Ensures regular increase in sales of jewelry products.
•Helps clients to make the right decisions so they can make the right jewelry purchases.
•Maintaining of the boutique display.
•Preparing the Monthly, Weekly, and Daily sales reports.
•Achieves monthly and yearly Boutique turnover and KPI targets set by the brand.
•Responsible for the Boutique administration (shipments, Repair...)
•Manages Boutique stock, reviews stock levels and communicates product needs
•Following-up with the clients (Promotions, New collections …)
•Greets and meets clients on arrival at the boutique.
•Explaining cuts, carats, color, and clarity in diamonds and gems to clients.
•Entertains clients and answers questions respectfully.
• Using the sales technique skills (Up-sell and Cross-sell).
•Arranging the windows and counters displays on a regular basis and ensuring that all displays are properly locked and secured
•Responsible for the stock count.
•Preparing Daily, Weekly, Monthly, and Yearly sales reports.
•Product knowledge.
•Building trust with clients for future business.
•Sends appreciation messages to clients and keeps the informed concerning latest arrivals.
•Preparing bills, providing warranty certificate, wrapping merchandise.
•Greeted the clients as they arrive at the Boutique and asked them how they would like to be assisted.
•Listened to clients’ requirements closely and provided the with information on available pieces and sets.
•Showed the clients their desired pieces and provided information such as setting types, stones, and cuts.
•Provided the clients with information on prices and any associated discounts or deals.
•Assisted the clients in making decisions to by jewelry pieces or sets and suggest alternatives and complementing.
•Led clients through the buying process by boxing, wrapping and bagging their purchases.
•Educated the clients about warranties of sold pieces and ensure that all documentation is included with the bagged product.
•Sent out thank you notes to clients and kept them in the loop regarding new arrivals.