Manager-Banking Operations/Correspondent Relations
Al Ahalia Money Exchange Bureau
Total years of experience :15 years, 11 Months
Monitors the overall functions of Banking Operations and ensures control with the provided
policies and procedures.
Adheres to the Central Bank Regulations, Company policies and procedures, business ethics
conduct and ensures that they are communicated and implemented within the branches.
Liaising with Central Bank of UAE, Correspondent Banks (Bank Representative Offices & Staff),
Money Products and Cash Management Service providers.
Coordination with Central Bank of UAE for approvals.
Coordination with IT to upgrade/integrate API on timely basis.
Responsible for generating a sales pipeline in order to acquire, maintain and grow key Banking
Partner relationships locally and abroad.
Grow existing relationships to increase awareness of Ahalia Exchange's service offering and to
maximize revenue opportunities.
Negotiating commercials with remittance partner.
Advising the branches to use the best products both service wise and commercial wise to
maximise the revenue of the company.
Focused on building client relationships, executing a vision around strategic initiatives, and
driving sales success throughout the portfolio.
Evaluates the requirements and documents related to Banks and Money products facilities,
reviews Bank Reconciliation Statements and monitor the renewal of Bank Guarantees and
submissions.
Co-ordination and execution of agreements with Banks and Money Products, collection of
balance confirmations.
Submission of Audit Reports, Licenses and other statutory documents required by the
Correspondent Banks.
Analyses complaints escalated from the Branches and timely coordination with the Banks and
various agents for resolutions.
Prepares remittance report for meetings and other related reports as required by the
Management.
Responsible for smooth running of business and all the IT equipments.
Updated quality control standards, methods and procedures to meet compliance
requirements.
Improved quality processes for increased efficiency and effectiveness.
Followed quality standards and procedures to minimize errors and maximize customer
satisfaction.
Installation and configuration of Windows Servers, Switches and Routers.
Policy implementation for Users, Computers and Network.
User Administration (Setup and maintaining Accounts).
Verify that all peripheral and devices are functioning properly.
Major Projects:
User Friendly School Website.
Parent Portal for Parents / Teachers Communication.
Setup full ERP system (Generating attendance of employees, HR, School Fees, Receivables,
Payables, Books Inventory and Other essential items, purchasing modules, timely notification
on overdue).
Responsible for generating a sales pipeline in order to acquire, maintain and grow key Banking
Partner relationships locally and abroad;
Grow existing relationships to increase awareness of Company's service offering and to
maximize revenue opportunities;
Focused on building client relationships, and driving sales pipeline successfull throughout the
portfolio.
Liaising with Central Bank of Bahrain, Correspondent Banks.
Monitoring renewal of Bank Guarantees and submission to Banks.
Developing effective lines of communications between different teams.
Collaborating with other departments to direct compliance issues.
Service customer enquiries, determine customer needs and provide solutions with regards to
their banking requirements
Educate customers on product options and technology issues
Manage customer and bank privacy.
Manage and pass on customer feedback to the management.
Handling payment like swift (Inward and outward), Telex transfer in different currencies.
Remittances, RTGS(EFTS), BCTS, Opening and closing of SB and Current accounts
Cash handling and balancing with zero errors
Receipts and payment of cash, cash replenishment in ATM, ATM reconciliation, transfer of cash
to different tellers and sending cash to Central Bank
Preparation of reports (Remittance and Cash)
Continual awareness of compliance requirements - OH&S and risk management
Responsible of answering incoming customer service enquiries and advising them for resolution
Resolved day to day problem raise by end-users
Used a variety of computer programs and applications(Ticketing System)
Operated within a team to reach targets.
Coaching new staff members within the department
Coordinating with clients for unresolved cases and tried close within the stipulated time
courses: Cisco Certified Network Associate (CCNA) - Microsoft Microsoft Certified Professional CERTIFICATION ACHIEVED - AWS AWS Certified Solution Architect
in
Majored in Physics, Chemistry and Mathematics
PCM