Operations Supervisor ( FMCG)
Naqel Express
Total years of experience :5 years, 7 Months
Established and maintained good relations with customers, vendors and
transport companies.
Efficiently oversaw the management of an warehouse with total capacity
of 27, 000 pallets, including separate areas for ambient, chiller, and
freezer storage, ensuring optimal space utilization and organization
Implemented and maintained rigorous inventory control procedures,
accurately tracking and managing movement of products in all
temperature zones to prevent overstocking and shortages.
Led a team of warehouse staff, providing guidance and training to
ensure that products were handled, stored, and picked according to
temperature-specific requirements, guaranteeing the integrity of all
goods.
Prepared reports on key metrics, including productivity, inventory levels,
and quality performance
Orchestrated the complete process of Air export, from initial booking
through to Summary Work History final delivery, ensuring the smooth
transportation of goods via air freight
Expertly managed the preparation of all necessary export
documentation, including airway bills, commercial invoices, certificates
of origin, and export licenses.
Collaborated closely with airline carriers to arrange cargo space, monitor
shipment statuses, and issue instructions to meet tight delivery
deadlines. Streamlined air export processes by implementing efficient
logistics and documentation systems, significantly reducing turnaround
times and operational costs.
Managed employee schedules, including overtime and vacation
planning
Prepared and submitted various reports to management regarding
team performance, shipment status, and daily progress.
Placed and tracked more then 8, 000 Monthly Orders .
Issue materials and supplies on first come first out basis.
To familiarize stock coding, classification system and procedures,
stock locations, storage shelves, bins of each warehouse stock
materials and supplies .
Inputs all information into computer with latest delivery updates and
keeps end-users informed of purchase order progress and shipping
status, utilizing the computerized purchasing system.
Created Reports detailing all aspects of inventory, including
Deliveries and usage.
Maintained strong Vender connections at all stages, including
arranging Pricing and Delivery Structure and managing specific
shipment or Paperwork concerns .
Manage All Custom Clearance activities on daily basis
Supervise Export-Import (documentation, compile carrier,
and compute international fees for all shipments)
Monitor, record, analyze and Report on activities, trends,
results and recommendations relating to (Import/Export)
activities .
Monitor the customer service regarding clearance processes
in terms of client/sales team communication and clearing
shipments on time for the best customer service experience.
Executed clearance with coordination of Aramex broker,
managed customers issue related to incoming or outgoing
packages and queries, negotiated with all departments to
solve their issue which they are facing from Ops side.
Oversaw the outbound & Inbound process for Kamal Osman
Jamjoom & Al Jazirah Ford
Managed airport clearance processes
Conducted inspections and quality checks to ensure
compliance with standards Managed last-mile delivery
operations.
Interpretation of data and analytics and report generation .
Currently handling all International Express communications,
Generating daily Production reports, coordinating with Airlines,
uploading data on GACA (Airport) & Supervising the International
Outbound operations process .
Handling complaints & resolving efficiently .
Coordinating with Customs Staff & Seaport for the clearance of
shipments .