Mohammad Mojahid

• Managed IBM Maximo CMMS system supporting 17, 000+ assets across oil & gas facilities.
• Executed and tracked PPM, CM, and RM activities with accurate asset records and maintenance history.
• Prepared SLA/KPI reports for leadership to drive service performance improvements.
• Created, assigned, and tracked work orders to ensure timely resolution in line with SLA and KPI targets
• Coordinated with cross-functional teams to ensure timely closure of work orders and compliance.
• Ensured CMMS data integrity by auditing work orders, asset data, and maintenance schedules regularly.
• Supported audits and compliance requirements by maintaining accurate documentation and records.
• Coordinated shutdowns and planned maintenance activities to minimize operational disruptions.

• Managed end-to-end facility operations using Facilio and NEOM Portal; handled 2, 500+ service requests monthly.
• Automated preventive maintenance scheduling achieving 98% compliance and reducing reactive maintenance by
35%.
• Coordinated with facilities, MEP, and service providers to ensure smooth execution of maintenance activities.
• Escalated critical issues to relevant technical teams and tracked closure status.
• Built Excel dashboards to monitor KPIs and resolution times, improved service delivery efficiency.
• Trained 10+ team members on CAFM systems and standardized documentation.
• Process improvement initiatives that enhanced customer satisfaction scores and reduced average
resolution time.

• Processed 100+ daily service requests via phone, email, WhatsApp, and CAFM portal.
• Managed multi-channel service requests (phone, email, WhatsApp, portal) and ensured accurate ticket logging.
• Optimized task routing and monitoring, improving resolution time by 25%.
• Produced daily, weekly, and monthly performance reports; supported audits and compliance.
• Ensured customer satisfaction by maintaining communication with stakeholders until issue resolution.
• Generated comprehensive daily, weekly, and monthly performance reports, identifying trends and driving
continuous improvement.

• Provided IT and administrative support for 100+ employees; managed communications and scheduling.
• Digitized records and streamlined filing processes to improve operational efficiency.
• Managed multi-department scheduling and documentation processes, improving operational efficiency and
reducing processing delays by 20%.
• Streamlined data entry and filing processes through digitization initiatives, improving operational efficiency.
• Process documentation in electronic format as well as hard copy. Respond to queries regarding revision status of
issued drawings/documents from Engineers and drafting personnel.