Mohammad Mokdad

• Collaborated with USCIS teams during circuit rides and liaised with the unit manager to ensure
accurate case tracking in compliance with Processing Guides.
• Ensured timely addition of required information and documentation into system in accordance with
established guidelines.
• Adhered to data security standards when handling sensitive personal information.
• Managed daily operational tasks, including scheduling medical appointments, performing medical
quality checks, requesting security checks, facilitating document translation, and addressing applicant
inquiries.
• Coordinated with colleagues and other unit to meet case processing needs and maintain high-quality
casework standards.
• Conducted post-USCIS quality control throughout case processing, preparing and analyzing QC
reports as required.
• Provided operational and logistical support for missions.

• Initially joined as a Senior Sales Executive and successfully advanced to Team Leader by consistently
exceeding sales targets.
• Effectively presented and marketed the Elite Club loyalty program, expanding its reach from Lebanon
to the UAE market through Voice over IP technology.
• Contributed to the onboarding and training of new TeleSales Representatives (TSRs), enhancing team
performance and product knowledge.
• Managed daily sales reporting and provided actionable insights to the Operations Manager to support
business operations.

• Engaged with potential clients to present and promote a range of products, including coffee and
beverage machines, tailored to their business needs.
• Achieved sales targets and contributed to business growth by expanding the client base through
referrals and securing repeat business.