Sales Customer Service Adviser
Bank Audi
Total years of experience :16 years, 7 Months
✓ Provided exceptional service to bank customers, including
handling inquiries, resolving issues, and addressing account-
related concerns.
✓ Processed financial transactions accurately and efficiently,
including deposits, withdrawals, transfers, and loan payments.
✓ Acted as a resource for customers seeking information about
various banking products and services, such as savings
accounts, credit cards, and loans.
✓ Assisted customers with online and mobile banking
applications, troubleshooting technical issues, and educating
them on self-service options.
✓ Managed and resolved customer complaints and disputes in a
timely and effective manner, ensuring high levels of customer
satisfaction.
✓ Promoted and cross-sold banking products and services,
meeting or exceeding sales targets and contributing to the
bank's revenue growth.
✓ Maintained a clean and organized work area, followed security
protocols, and ensured compliance with banking regulations.
✓ Collaborated with other bank departments and teams to address
complex customer needs and ensure a seamless customer
experience.