Sr. Technical Support Engineer
The Warehouse Group Ltd
Total years of experience :24 years, 4 Months
Responsibilities: Support - Distribution Center (DC)
•General IT support for the North Island DC, Apparel DC and off sites including popup sites.
•General maintenance of PCs, printers, network devices, RF devices and other DC infrastructure
•Building desktops and laptops through corporate image build (SCCM)
•Asset management
•On call support 24 x 7 x 365
•Accurate logging of faults and requests in IVANTI/HEAT (Incident Management System), so that trends and patterns could be recognized to achieve problem management.
Achievements:
•Team Member of the Month - January 2017
•Successfully rolled out Office 2016 for the business
•Successfully rolled out Office 365 for the business
•Successfully rolled out Windows 7 & Office 2010 for the business.
•Successfully rolled out Avaya VoIP phones for the business.
•Actively involved in rolling out a WiFi pilot site for the business.
•Sole site support for approximately 4 months as result of reduced staff
•Manage and maintain IT infrastructure, networks, windows servers.
•Manage active directory users & computers, policies, corporate edition of antivirus / anti-spam.
•Blackberry services installation, configuration and support for Directors & other critical users.
•Responsible for taking backups of emails, user data and core application’s. maintain onsite and offsite backup.
•Responsible for drafting and maintaining IT disaster recovery plan.
•Preparing IT budget.
•Responsible for enforcing IT policy and procedures.
Achievements:
•Increased total team experience and vastly improved employee retention in the team.
•Improved OPEX by actively reducing system faults and reducing one headcount.
•Introduced hot backups for critical services and introduced cycle testing of these equipment to ensure reliability.
Responsibilities:
•Maintaining and supporting Auto line (Kerridge / KCML).
•Administering M Daemon & Exchange Server 2003, ISA Server 2004, Web Sense & Domain Controller on Windows 2003 Server environment
•Creation of users, setting passwords, logon hours, and workstation restrictions, client configuration, •creating, grouping and implementing Internet policies for the users on the direction of the management.
•Administering blackberry services support for Group Management & other critical users.
•Preparing annual IT budget
•Responsible for enforcing IT policy and procedures.
•Prepare and submit daily checklist of server logs, backup logs, antivirus logs, emailing logs to Group IT Manager on daily basis.
Achievements:
•Recovered lost Payroll & Automotive Database Server through Disaster Recovery (Acronis Enterprise Software.
•Manage and maintain support services
•Manage and maintain networks.
•Manage and maintain Microsoft Windows Servers.
•Manage and maintain Microsoft Exchange Server, Active Directory Users & Computers, Policies.
•Manage and maintain Antivirus / Anti-Spam.
•Blackberry Services Installation, configuration and support for Directors & other critical users.
•Responsible for taking Backups of Emails, user data and core application’s. maintain onsite and offsite backup at AZI Group.
•Responsible for maintaining IT Security.
•Responsible for drafting and maintaining IT Disaster Recovery Plan.
•Participate in preparing AZI Group IT Budget.
•Responsible for enforcing IT policy and procedures at AZI Group.
•Responsible for IT Audit and IT Asset Management at AZI Group.
•Prepare and send Daily Status Report to Group IT Manager.
•Manage and maintain wireless and frame relay connectivity between AZI Group and branches.
•Prepare and submit daily checklist of server logs, backup logs, antivirus logs and email them to Group IT Manager on daily basis for AZI Group.
•Coordinating with IT vendors and suppliers for IT equipment's.
•Responsible for maintaining IT Hardware and Software documentation.
•Supervise and help IT Technicians.
•Identify and provide IT training to staff and prepare training manuals.
•Participate in software selection and evaluation.
•Maintain and update AZI Group websites with the help of vendors.
•Maintain a centralized repository of AZI software.
•Perform other related tasks/jobs as assigned by the Management from time to time.
Achievements:
•Successfully Implemented & Supervised Asset Management Project with SAGE & HRMS Payroll System for the business
•Actively involved in Disaster Recovery Testing
•Actively involved in Kalaam Telecom Wi-Fi Project implementation for the Group
•Administering Exchange Server 2003, ISA Server 2004, Relay Server 2003, Web Sense & Domain Controller on Windows 2003 Server environment; •Creation of users, setting passwords, logon hours, and workstation restrictions, client configuration, creating, grouping and implementing Internet policies for the users on the direction of the management.
•Designing and implementing new network setup projects for fashion stores and restaurants.
•Maintain VERITAS Backup/Recovery on the Domain Server, administering Firewall policies on Juniper Firewall VIA ISA Server 2004.
•Maintain Corporate Anti Virus software and doing regular patching & updates.
•Leading support engineers and assigning them day to day tasks.
•Working experience on Point of Sales system - Retail Pro 8.5 (Retail Professional) Software with Hardware support. Installed many RPC and Till systems with Network (Dial-up and VPN) and provided support thru online and Site visit for trouble-shooting.
•Proven ability to lead and motivate teams to ensure success.
Achievements:
•Actively involved in Microsoft Exchange upgrade from 2000 to 2003.
•Actively involved in Training new joiners for POS & RPC setups in Stores.
•Provided replacement support in different regions
IT Systems-Network Engineer
•General IT Support for offsite users
•General maintenance of PCs, Printers, Network devices, Mobile Devices and other infrastructure
•Managed all desktops & laptops of staff, students and library.
•Managed activities pertaining to installation of network based educational programs in computers, network installations, Internet connectivity, network & PC’s maintenance, installation and maintenance of printers and other hardware devices.
•Installation and management of communication systems (PABX) for call cabins at customer sites and integration with the software for billing.
•Testing and maintenance of customized software for Communication Systems, Time Attendance and Call Accounting Systems, Accounting Package for Hotels and Offices in Visual Basic 5.0/Access.
•Track record of diagnosing complex problems & consistently delivering effective solutions.
Masters in Computer Applications
ELECTRONICS & COMPUTERS