محمد المرشد, Financial & Operational Auditor

محمد المرشد

Financial & Operational Auditor

Syriatel Mobile Telecom

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Accounting And Economics
الخبرات
8 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 9 أشهر

Financial & Operational Auditor في Syriatel Mobile Telecom
  • سوريا - دمشق
  • ديسمبر 2017 إلى نوفمبر 2021

Scope of work:
• Conducted financial audits which helped increase the fairness, consistency, and conformity of financial information in compliance with international financial reporting standards IFRS.
• Performed operational audits that assessed risks and evaluate internal controls in consistence with auditing standards ISA.
• Determined if operations are functioning effectively which helped improve costs efficiency increased the revenues.

Job Duties and Achievements:
1. Obtained, gathered, analyzed, tested, and evaluated the gathered data and related supportive documents for 150+ operations and calculations.
2. Professionally performed the internal audit tests as per audit charter and in accordance with the approved internal audit program and provided evidential support (or all report observations/recommendations).
3. Applied testing procedures as test of transactions, vouching and adequately tracing supportive documents, and provided evidential support for all findings based on the financial/operational audit plan to ensure compliance with audit assertions.
4. Tested key risks and control indicators identified by the internal audit head and manager.
5. Evaluated internal controls, operation, and management policies/procedures for over than 20 sections to cover identified risks.
6. Fully reviewed and communicated the status of assignments and major observations daily with the internal audit head.
7. Prepared 50+ initial draft reports containing the observations/recommendations resulting from performed internal audit assignments.
8. Prepared working papers and maintained documentation for risk assessment and management processes in addition to audit tests, samples, evidence, and conclusions related to audit assignments.
9. Maintained the confidentiality of all matters arising during the course of the audit finding.
10. Contributed to the continuous improvement of the quality management system.

Accountant (Part-time) في Beit el Yassmine Cafe & Resturant
  • سوريا - دمشق
  • نوفمبر 2016 إلى مارس 2019

1. Prepared financial statements and produce budget according to schedule.
2. Participated in financial standards settings.
3. Provided input into department's goal setting process.
5. Directed internal and external audit to ensure compliance.
6. Planed, assigned, and reviewed staff's work.
7. Supported month-end and year-end closing process.
8. Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
9. Communicated effectively with clients.
10. Contributed to a strong client relationship through positive interactions with client personnel

Debt Collection Representative في Syriatel Mobile Telecom
  • سوريا - دمشق
  • سبتمبر 2016 إلى نوفمبر 2017

Scope of Work:
Handled bad debt customers' accounts and recovered the debts by negotiating and recapturing the customers with a +110% target achievement each month of both debt amounts and reach out.

Job responsibilities:
1. Negotiated with Syriatel bad debt customers through calls & social media and meeting in Syriatel offices when needed to pay their dues
2. Persuaded bad debt customers to reactivate their disconnected lines after settling their dues.
3. Collected extra Information about bad debt customers using Information resources tools as (billing systems, directories, etc...).
4. Sought for extra professional negotiation with the person who can lead to the bad debt customer through the search process
5. Recorded the new actions related to following up on bad debt recovery on the credit collection management system (CCMS) to ensure updated and accurate database.
6. Implemented a Bad Debt recovery offer and Recommend solution that optimizes the bad debt recovery process.
7. Offered solution & payment facilities, provide bad debt customers with Information about some services related to their lines as Boutique concept and registered customers complaints when needed on the related system to be followed up by Service Desk Unit.
8. Coordinated with credit & collection analysis & Corporate and VIP Units about cases related to VIP bad debt customers.
9. Coordinated with POS unit and Credit & Collection Analysis Section to facilitate customer's request for bill installment and customer's relative request to suspend the bad debt line after getting the needed approvals.
10. Checked Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to the company's goals and corporate objectives.
11. Participate in conducting the WT for new team members and promote a culture of knowledge transfer, cooperation and team work.
12. Contribute to the continuous improvement of Quality Management System.

Credit Control Specialist في Syriatel Mobile Telecom
  • سوريا - دمشق
  • مايو 2016 إلى يوليو 2017

(Career Enrichment Program)
Minimized and controlled + 1 million customers’ credit risk by monitoring and analyzing their online usage in line with credit policy and maintaining customer focus.
Ensured proper and timely handling of supplementary services requests.

Job Duties & Achievements:
1. Reviewed credit limit of customers per GSM on a daily basis and modify it on CCM (Credit Control Module) when required based on credit limit policy before the closure of every billing cycle.
2. Checked and analyzed the daily manual credit data from CCM related to the lines of special customer's categories such as (customers who have roaming service and corporate and VIP customers) to take actions such as (request for advance payment and disconnection of the line) on CCM according to credit limit policy or upon Head of Units, Directors and CEO requests.
3. Defined the credit limit of Corporate & VIP customers' depending on the analysis of their credit histories.
4. Handled customers' requests for international roaming service received from (Point of Service) and Syriatel Departments' or employee’s requests for international, roaming and zone roaming services.
5. Monitored the credit limit of subscribers who have guaranteed supplementary services and informed the guarantors and concerned parties in case the customer exceeded the credit limit defined in supplementary service procedure.
6. Monitored the consumption of lest lines provided by Syriatel to roaming partners on a daily basis and inform MR-International Roaming Section in case of exceeding their credit limit.
7. Checked customers' payment daily report and took necessary action for cases that require manual reconnection.
8. Checked reconciliation reports between (Credit Control Module) and the billing system to ensure CCM data accuracy.
9. Followed up and escalated any delay or problem in generating CCM (Credit Control Module) daily reports with the concerned parties in MIS Department to ensure a prompt solution.

Contact Center Representative في Syriatel Mobile Telecom
  • سوريا - دمشق
  • سبتمبر 2015 إلى أبريل 2016

Responded to 150+ customer inquires and complaints through phone calls and online channels in a professional manner and identified & solved all occurring problems while maintaining 100% response rate and best call duration.
Escalated priority issues to ensure a high level of customer satisfaction according to the company's required standards.

Job Duties & Achievements:
1. Responded to customer inquiries and provided customers with information about Syriatel offers services and products through phone calls or Syriatel's Online Channels with excellent quality.
3. Handled Corporate & VIP customers' calls and respond to their inquiries inadequate manner.
4. Handled customers' requests that are received through a phone call, Online Channels or Non-Voice Channels, and Syriatel External emails in a timely and adequate manner.
5. Responded to customer Inquiries related to ISP service troubleshooting, submit the requests related to temporary suspension or termination and professionally change ISP speed.
6. Registered customers' complaints service, inquiries, and suggestions on the related system to be followed by the concerned party.
7. Added/deleted services according to customers' needs within policies.
8. Escalated and reported the complaints that exceeded the defined timeframe or the wrong closed complaints to the concerned parties if the customer recalled the Contact Center.
9. Reported all detected problems from the customers' feedback or system errors to the direct line of authority.
10. promoted Syriatel services to customers in an adequate way.
11. Followed up customer's calls when necessary upon the approval of Contact Center Head of Section.
14. Called back the customers when required for getting further details about their requests.
15. Checked Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to the company's goals and corporate objectives.

Sales Representative في Sport Master Co.
  • سوريا - دمشق
  • مارس 2013 إلى أغسطس 2015

Achieved best sales rates during each month while also instructing customers on their requests/inquiries in an elegant manner.

الخلفية التعليمية

بكالوريوس, Accounting And Economics
  • في Damascus University
  • يناير 2020

Specialties & Skills

Internal Audit
Data Analysis
Compliance
Operational Risk Management
Accounting and Auditing
Risk Management
Team work
Audit Plans
Stress Management
Oracle ERP
Python Programming Language
Working Under Pressure
Multi-Tasking
Microsoft Excel
IFRS & ISA
Internal Auditing
Operational Auditing
Work Papers
Interactive Communication
Microsoft Office Suite & Tools
Cluster & Data Analysis
Financial Auditing
Quality & Compliance
Financial Accounting
Financial Statement

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Financing & Investment in Islamic Banks (تدريب)
معهد التدريب:
Cham Bank ft. Sanad Team for Development
تاريخ الدورة:
July 2015
Intermediate Accounting - IA (تدريب)
معهد التدريب:
Al Tanmya For Education & Development
تاريخ الدورة:
September 2017
Financial Accounting - The Wharton School of University of Pennsylvania - Online (تدريب)
معهد التدريب:
Lynda.com
تاريخ الدورة:
July 2019
Data Analytics Virtual Case Experience (تدريب)
معهد التدريب:
PwC ft. The Forage
تاريخ الدورة:
December 2021
PwC Power BI Virtual Case Experience (تدريب)
معهد التدريب:
PwC ft. The Forage
تاريخ الدورة:
December 2021
PwC Digital Assurance Virtual Case Experience (تدريب)
معهد التدريب:
PwC ft. The Forage
تاريخ الدورة:
December 2021
PwC Financial Audit Virtual Case Experience (تدريب)
معهد التدريب:
PwC ft. The Forage
تاريخ الدورة:
December 2021
Certified Internal Auditor CIA Paer 1,2 and 3. (الشهادة)
تاريخ الدورة:
January 2021

الهوايات

  • Alternative Music
  • Chess