محمد ناجي

• Process - Leading end-to-end business process analysis and
re-engineering initiative to optimize supply chain, inventory management, and operational workflows; targeting 30%+
efficiency gains through workflow optimization and system integration.

Research
• Sustainability Assessment - in Jordan: Assessed sustainability of community-based organizations; conducted
gap analysis, identified capacity constraints, and developed comprehensive training materials addressing identified
challenges.

• Managed and delivered 30+ capacity-building and training projects in collaboration with 15+ NGOs, INGOs, and private sector
partners across Jordan.
• Led end-to-end project operations including planning, scheduling, logistics, procurement, reporting, and stakeholder
coordination.
• Planned and coordinated nationwide training programs across 7+ governorates, supporting 500+ trainees and 100+ trainers,
facilitators, and experts.
• Managed project logistics, procurement, and vendor coordination with 20+ local suppliers, ensuring full resource availability and
zero delivery delays.
• Led cross-functional teams (operations, logistics, trainers, vendors), increasing training delivery efficiency by 40%.
• Implemented a centralized tracking and inventory system, improving material visibility by 35% and reducing waste and
shortages.
• Monitored KPIs, budgets, and timelines, maintaining 95%+ on-time project delivery and high client satisfaction.
• Conducted quality audits and compliance assessments for donor-funded projects, recommending operational and process
improvements.
• Supported organizational development and startup consulting initiatives for NGOs and social enterprises.
• Played a key role in proposal and pre-award support activities for consulting and capacity-building projects, including scope
definition, implementation approach, staffing plans, and risk considerations.
• Ensured feasibility and cost-effectiveness of proposed solutions by aligning technical proposals with operational realities,
procurement plans, and delivery timelines.

quality assurance.
• Equitable Business Assessment: Conducted fairness and business equity assessments across companies; identified
disparities in organizational practices and co-developed action plans for organizational neutrality and inclusion. Process Consulting
• Process Re-engineering - Pharmacy Chain (Jordan) \[Ongoing\]: Leading end-to-end business process analysis and
re-engineering initiative to optimize supply chain, inventory management, and operational workflows; targeting 30%+
efficiency gains through workflow optimization and system integration.

Research
• Sustainability Assessment - CBOs in Jordan: Assessed sustainability of community-based organizations; conducted
gap analysis, identified capacity constraints, and developed comprehensive training materials addressing identified
challenges.
Project Management & Consulting
• Managed and delivered 20+ capacity-building and training projects in collaboration with 15+ NGOs, INGOs, and private
sector partners across Jordan (UNICEF, Plan International, GIZ, Oxfam, Mercy Corps, Leaders International).
• Led end-to-end project operations including planning, scheduling, logistics, procurement, reporting, and stakeholder
coordination.
• Planned and coordinated nationwide training programs across 7+ governorates, supporting 500+ trainees and 100+
trainers, facilitators, and experts.
• Designed and developed comprehensive training packages (manuals, presentations, tools, exercises) tailored to donor
requirements, including Train-the-Trainer (ToT) programs.
• Managed project logistics, procurement, and vendor coordination with 20+ local suppliers, ensuring full resource
availability and zero delivery delays.
• Led cross-functional teams (operations, logistics, trainers, vendors), increasing training delivery efficiency by 40%.
• Implemented centralized tracking and inventory system, improving material visibility by 35% and reducing
waste/shortages.
• Monitored KPIs, budgets, and timelines, maintaining 95%+ on-time project delivery and high client satisfaction.
• Conducted quality audits and compliance assessments for donor-funded projects; recommended operational and process
improvements.
Key Consulting Engagements:
• Conducted startup business consulting for ARCS (Italian Red Cross) on business model optimization and market
positioning strategy.
• Led ISO 9001 Quality Management System audit and compliance assessment.
• Co-audited ISO 27001 Information Security Management System and developed remediation strategies.
• Assessed manufacturing operations and quality standards across facilities; provided technical recommendations.
• Conducted equitable business assessments identifying fairness gaps and developing action plans for organizational
neutrality.

• Reduced patient discharge waiting time by 70% using Lean Six Sigma methodologies, improving throughput and
hospital service efficiency.
• Mapped workflows, performed root cause analysis, and led implementation of continuous improvement strategies across
clinical units.
• Presented data-driven findings and process models to stakeholders, aligning clinical teams with system changes and
driving adoption.
• Integrated industrial engineering tools with IT-based solutions to optimize resource flow and reduce delays.

• Coordinated logistics for over 10 training programs across multiple governorates, ensuring timely delivery of materials,
equipment, and staff.
• Assisted in sourcing and procurement of supplies for field activities, maintaining cost control and supply continuity.
• Communicated with local vendors and service providers to schedule transport and delivery, minimizing delays and ensuring
smooth operations.
• Monitored inventory levels at training locations, reducing shortages and overstock incidents by 30%.
• Maintained detailed documentation for all project activities, supporting compliance and performance tracking.
• Liaised between project teams, trainers, and clients to align resources with program demands.
• Coordinated projects with major INGOs and NGOs such as:
◦ Mercy Corps

• Managed 50+ facility maintenance and remodeling projects across 10+ U.S. states, achieving 100% on-time delivery and client
satisfaction.
• Negotiated service rates with local contractors, reducing average project costs by 35% while maintaining quality standards.
• Built a remote vendor network of 60+ technicians, cutting response time by 40% and improving service reliability.
• Implemented a cost tracking system that improved profitability by over 100% per project on average.
• Resolved client issues remotely, maintaining a zero missed-deadline rate and consistent performance across multi-site operations.

• Managed 50+ facility maintenance and remodeling projects across 10+ U.S. states, achieving 100% on-time delivery and
client satisfaction.
• Negotiated service rates with local contractors, reducing average project costs by 35% while maintaining quality
standards.
• Built remote vendor network of 60+ technicians, cutting response time by 40% and improving service reliability.
• Implemented cost tracking system that improved profitability by over 100% per project on average.
• Resolved client issues remotely, maintaining zero missed-deadline rate and consistent performance across multi-site
operations.

• Managed 50+ facility maintenance and remodeling projects across 10+ U.S. states, achieving 100% on-time delivery and
client satisfaction.
• Negotiated service rates with local contractors, reducing average project costs by 35% while maintaining quality
standards.
• Built remote vendor network of 60+ technicians, cutting response time by 40% and improving service reliability.
• Implemented cost tracking system that improved profitability by over 100% per project on average.
• Resolved client issues remotely, maintaining zero missed-deadline rate and consistent performance across multi-site
operations.

• Reduced patient discharge waiting time by 70% using Lean Six Sigma methodologies, improving throughput and hospital service
efficiency.
• Mapped workflows, performed root cause analysis, and led implementation of continuous improvement strategies across clinical
units.
• Presented data-driven findings and process models to stakeholders, aligning clinical teams with system changes and driving
adoption.
• Integrated industrial engineering tools with IT-based solutions to optimize resource flow and reduce delays.

• Reduced patient discharge waiting time by 70% using Lean Six Sigma methodologies, improving throughput and hospital service
efficiency.
• Mapped workflows, performed root cause analysis, and led implementation of continuous improvement strategies across clinical
units.
• Presented data-driven findings and process models to stakeholders, aligning clinical teams with system changes and driving
adoption.
• Integrated industrial engineering tools with IT-based solutions to optimize resource flow and reduce delays.

organizing, cleaning, and analyzing survey data to support
program planning and decision-making. Coordinated logistics and supported event execution with ensuring smooth organization and on-time
delivery of activities. Led and implemented First Aid Social Impact Project campus safety and awareness.

• Supported daily operations and reporting, ensuring timely updates for internal performance reviews.
• Analyzed operational data using Excel, identifying process delays and improving KPI tracking accuracy by 25%.
• Recommended and implemented workflow enhancements that reduced task turnaround time by 20%.
• Contributed to cross-departmental coordination to maintain smooth service delivery during peak periods.

• Increased company revenue by 120% through process optimization and targeted lead analysis.
• Improved operational workflows and quality standards, reducing bottlenecks and enhancing efficiency by 30%.
• Analyzed sales data to refine lead generation strategies, boosting lead quality and conversion rates.
• Delivered training sessions that enhanced employee sales skills, contributing to sustained revenue growth.

• Increased company revenue by 120% through process optimization and targeted lead analysis.
• Improved operational workflows and quality standards, reducing bottlenecks and enhancing efficiency by 30%.
• Analyzed sales data to refine lead generation strategies, boosting lead quality and conversion rates.
• Delivered training sessions that enhanced employee sales skills, contributing to sustained revenue growth.

• Increased company revenue by 120% through process optimization and targeted lead analysis.
• Improved operational workflows and quality standards, reducing bottlenecks and enhancing efficiency by 30%.
• Analyzed sales data to refine lead generation strategies, boosting lead quality and conversion rates.
• Delivered training sessions that enhanced employee sales skills, contributing to sustained revenue growth.