محمد ناصر جبر

1. Zone Management:
• Manage and drive the performance.
• Expansions planning.
• Provide support to team in related area for training on specific brand information and roll out of new collections across stores in accordance with brand manager.
• Visit shops across different locations, Performance Evaluation and Team Support.

2. Financial Controls and Profitability Management:
• Setting target and objectives for shops (daily, weekly and monthly) with Area Manager, shops managers and seek maximize shops sales.
• Review KPI’s (Daily Sales vs budgets, Stock Reports etc) daily and communicates to Shop Managers as necessary.
• Review KPI results weekly with shops managers in comparison to all stores under area of responsibility.
• Review the overall performance of stores with shops managers and operations manager monthly.
• Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly.
• Conduct competitors’ survey and share with division head.

3. Stock Management:
• Participate in inventory and be part of planning for the next season.
• Review stock availability across all shops and ensure proper rotation of stocks between locations.
• Provide feedback about customer feedback related to brand and stocks to brand managers and operations manager.

4. Customer Service Management:
• Conduct customer intercepts and get feedback from customers about quality of services
• Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager.
• Ensure proper aftersales services and customers receive their products on time and in good quality.
• Database management.


5. People Management
• Maintain and enhance the skills of the shops managers at managing individuals and their teams and getting the best out of them.
• Ensure shops teams are trained and coached on selling skills, merchandising & outstanding Customer Service
• Assist in shops recruitment and inductions for new joiners as per level.
• Assess shops managers’ performance and identify their training needs.
• Plan and execute Best Practice with shops managers.
• Staff Annual appraisal.

6. Administration:
• Ensure marketing plans are implemented and followed up in stores.
• Ensure all policies are procedures are followed properly
• Ensure all returns, exchanges are made according to policy
• Ensure safety, security and cleanliness of store in accordance with shops managers
• Ensure maintenance of store for all aspects
• Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.

Dates: August 2011 - present
Position in Company: Area Sales Manager
Company Name: Cyngbel - Duxiana - Luxury Furniture
Company Industry: Retail/Wholesale

Dates: August 2011 - present
Position in Company: Area Sales Manager
Company Name: Cyngbel - Duxiana - Luxury Furniture
Company Industry: Retail/Wholesale

Dates: September 2001 - December 2005
Position in Company: Store Manager
Company Name: Jashanmal National Co. / Mexx
Company Industry: Retail/Wholesale
Job Role/Department: Management
Address: Abu Dhabi, United Arab Emirates

Responsibilities: Staff Recruiting
• Oversaw day-to-day management of store departments, established and implemented policies, goals, and procedures for the store, coordinated activities and strived for smooth operations within the store.
• Sustained solid rapport with customers through providing ample level of services, assisted with their inquires regarding store's products proficient manner.
• Conducted regular training sessions for newly inducted employees, implemented effective methods for delivering effectively customer service and maintained optimum levels of motivation to achieve business objectives.
• Ensured effective tidiness, neatness, and cleanness in all work areas, and customers' lobbies and show rooms, and guaranteed highest levels of service are maintained at all times.
• Coordinated with marketing and sales teams for promoting store services, attended workshops, exhibits, social promotional activities and presentations to maintain effective customer relations and retain of the store leadership.
• Inspected employees' performance and product expertise, ensuring optimum level of operations. Prepared work schedules and assigned workers to specific duties that match their abilities and skills.
• Supervised and managed employees who price and ticket goods and place them on display; clean and organize shelves, displays, and inventories in stockroom. Reviewed inventory and sales records, developed merchandising techniques, and coordinated sales promotions.
• Improved the business development of the company and achieved the store revenue and market penetration targets. Ensured trade show objectives and targets are set and delivered by the store team.

Dates: December 1997 - September 2001
Position in Company: Store Manager
Company Name: Paris Trading group
Company Industry: Luxury Retail/Wholesale
Job Role/Department: Management
Address: -, Dubai, United Arab Emirates

Highlight: In charged in managing company branches in Dubai including: Louis Feraud - Burjuman Center / CERRUTI 1881 and Pierre Cardin - Twin Tower Center.

Responsibilities: • Supervised store operations, created, developed and implemented the overall strategic marketing plan to position the store toward continued growth and expansion.
• Created and executed advertising, promotions, contests, presentations, events and coordinated media relations for the store.
• Promoted a positive, motivated and efficient environment, fostered optimization of sales efforts, diversified selling strategies and enhanced customer service.
• Represented solid surface products in the market and set up showrooms for launching new collections to enhance revenue in the market.
• Analyzed demand trends, to formulate key strategies targeting specific consumer and developed a structured customer services to enhance store output.

Job Role/Department: Management Luxury Brand
Address: Abu Dhabi, United Arab Emirates

Responsibilities: • Opening & refurbishments new luxury furniture stores in
Abu Dhabi.
• Recruiting staff.
• Achieves sales target for store.
• Maintaining an exceptional customer experience in store.
• Ensuring high level of store image & layouts to maximize sales & service.
• Staff motivation & development.
• Inventory Management.

Achievement: • Turnover of store over 12 Million AED
• No stock losses at all 0%
• 100% delivery free of any complains of customer.
• Stock consolidation between the stores Dubai & Abu Dhabi.
• 100% free miss ordering or follow up on customer special orders.

Job Role/Department: Management Luxury Brand
Address: Abu Dhabi, United Arab Emirates

Responsibilities: • Opening & refurbishments new luxury furniture stores in
Abu Dhabi.
• Recruiting staff.
• Achieves sales target for store.
• Maintaining an exceptional customer experience in store.
• Ensuring high level of store image & layouts to maximize sales & service.
• Staff motivation & development.
• Inventory Management.

Achievement: • Turnover of store over 12 Million AED
• No stock losses at all 0%
• 100% delivery free of any complains of customer.
• Stock consolidation between the stores Dubai & Abu Dhabi.
• 100% free miss ordering or follow up on customer special orders.

Dates: January 2006 - June 2011
Position in Company: Area Sales Manager
Company Name: Majid Al-Futtim-MAF-Fashion - Mexx, XX by Mexx, Fat Face & Juicy Couture
Company Industry: Retail/Wholesale
Job Role/Department: Management, Area Manager
Address: Marina Mall, Abu Dhabi, United Arab Emirates

Responsibilities: • Top achieves sales of 35 million AED.
• Maintaining a positive shop door contribution through cost control & sales driven.
• Improving service levels.
• Profitability through effective expense, stock management & commercial stock management.
• Planning & execution of new store opening, refurbishments & closures.
• Staff motivation & development to achieve high staff performance & low staff turnover.
• Manpower accountabilities, recruitment, training, performance management.
• Facility management.

Achievement: • Enhanced a product ordering & replenishments process.
• Influenced divisional product sales mix with Juicy from 32% to 45% growing on track wear.
• Influenced divisional product sales mix with Fat Face from 9% to 29% growing on accessories & swimming wear.
• Influenced divisional product sales mix with Mexx from 9% to 34% growing on dress.
• Implemented an internal store layout change & product mix across the Mexx & XX By Mexx lead to increase the merchandising level & increases the sales level by 12% (increasing the density)
• Supporting buying & merchandising team.
• Reduced stock loss result form 1.2% to 0.6%.
• Host manager, supporting to Operation Manager for collection or passing information from store within the region.
• Staff development four of my staff developed to store managers' level, three to assistant store manager & 12 to senior sales.