مجموع سنوات الخبرة :13 years, 1 أشهر
1. Responsible for delivering the project successfully which includes kick off calls with customer, working with internal and external stakeholders, getting the proposal ready for customer, installation and configuration of on-premises/cloud devices. 2. Expertise in Client Relationship Management, Stakeholder Management, Resource Management, Scope Management, Change Management, Risk Management, Budget and Cost Management and Implementation Management. 3. Assisting in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 4. Ensuring resource availability, allocation and coordination, involving stakeholders coming from different countries, cultures and time zones. 5. Developing detailed work plans, schedules, project estimates, forecast, resource plans and project tracking/reporting to effectively track progress and project status tracking with preparation of reports based on stakeholder's requirement. 6. Identifying, analyzing, communicating and solving problems related to projects, processes and staffing and ensure timely escalations/mitigation. 7.Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques. 8.Coordinating with internal resources and third parties/vendors for the flawless execution of projects.
Roles and Responsibilities: -
1. Responsible for delivering the project successfully which includes kick off calls with customer, working with internal and external stakeholders, getting the proposal ready for customer, installation and configuration of on-premises/cloud devices. 2. Expertise in Client Relationship Management, Stakeholder Management, Resource Management, Scope Management, Change Management, Risk Management, Budget and Cost Management and Implementation Management. 3. Assisting in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 4. Ensuring resource availability, allocation and coordination, involving stakeholders coming from different countries, cultures and time zones. 5. Developing detailed work plans, schedules, project estimates, forecast, resource plans and project tracking/reporting to effectively track progress and project status tracking with preparation of reports based on stakeholder's requirement. 6. Identifying, analyzing, communicating and solving problems related to projects, processes and staffing and ensure timely escalations/mitigation.
• Leading the change management activities within a structured process framework.
• Designing the strategic approach to managing change and support operations that fall within the domain of change management.
• Evaluating the change impact and organizational readiness to limit potential risk.
• Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.
• Evaluating the risk of change and providing actionable guidelines on reducing the impact.
• Evaluating resistance in adopting the change at the user, process, and technology level.
• Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
• Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.
• Conduct post-implementation reviews to assess the decisions and performance related to the change request.
• Gathering appropriate information based on the type of change being investigated
• Associating related CIs, incidents, and services to the change request
• Providing status updates to requesters
• Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.
• Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress.
• Conducting post-implementation reviews to validate the results of the change request
• Determining requester satisfaction with change request
• Gathering appropriate information based on the type of change being investigated
• Associating related CIs, incidents, and services to the change request
• Providing status updates to requesters
• Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.
• Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress.
• Conducting post-implementation reviews to validate the results of the change request
• Determining requester satisfaction with change request
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