Technical Support Engineer
Cybage Software pvt Ltd
Total years of experience :14 years, 2 Months
*Working on Google Application Server and keeping Data Center up and running.
*Managing the trouble tickets queue, responding to proactive monitoring alerts, executing change controls, routine maintenance, performance monitoring, tuning, and system diagnostics.
*Applying OS updates, patches, and configuration changes
* Monitor system performance; coordinate with internal teams to resolve issues
* Capable of multi-tasking and working with a variety of people/levels within the organization
* Maintain service levels in accordance with established SLAs
* Experience in setup, configuration, upgrade, maintenance, performance monitoring and troubleshooting of servers running on
Have worked with:
• Internal applications of Bristol, Myers & Squibb Ltd, like Directory Tools, Remedy, Active Directory Management, eSetup.
• Domain Novell Client for Windows
• VPN and MS outlook 2007
• Bristol Myers & Squibb supported Web Applications such as OneBMS,
• Supported applications such as MS Office, IBM Sametime, Remedy, Web conferencing, Java supported applications and plug-ins.
B.sc. (CS) Maulana Azad college Aurangabad. BAMU 59%