Senior Operations Manager
Agility
Total des années d'expérience :26 years, 5 Mois
Setting and implementing the Department Ruloes and policies in accordance with the Companies Stratigies.
•Lead the discussions with the warehousing potentioal clients to agree on a taler made onbording process to ensure somooth transitional period.
•Provide an End to End Supply Chain and Logistics Sulotions to the clients.
•Ensures the Clients requirements are met in keeping with the contractual obligations, SLA`s and periodic meeting with Clients.
•Ensures effective resource utilization and cost management.
•Review reports and audits for all facilities fortnightly to ensure safety, health, security and sanitation guidelines are met as per IMS Manual.
•Ensures Warehousing Management Directives are complied within reasonable time frames and oversees surge containment and implementation of new processes.
•Responsible for budget forecasting, P&L validation and KPI monitoring.
•Motivates, guides, and counsels the line staffs to ensure set targets are met, specific project plans are implemented, and administrative issues are concluded.
•Facilitates the staff training, provide safe, secure, clean and fair work environment
•Escalates technological applications requirements and constraints to the Management, supporting the Sales team to conduct the feasibility study by providing costing, KPI’s and SOP’s
•Ensure timely accurate Billing to the clients.
•Reviews the Interdepartmental, Inter Sectional and Client SLA’s periodically, recommends review of contracts and SLA’s where service levels exceed or cannot cope with requirements.
•Ensures company policies are communicated, applied and enforced (i.e. accounting, operational, safety, regulatory and administrative).
•Any other related duties / projects assigned by the direct supervisor from time to time to meet the business exigencies.
•Develops goals and objectives that integrate organization and logistics programs objectives.
Achievements:
Sucessfully onborded Mega Pharamcatucla Clients (NUPCO) with over 80, 000 pallets worth of SAR 500 ML in Dammam and Riyadh in record timings and controled costs.
Received the Saudi Food & Drug Assosiation Certificates through implementing all the requiments in record time.
Recivied Appreciation Certificates from SDIA and Suadi Air Lines for remarkable 3PL services and friutefull partnership.
Achieved +9% team productivity through motion study analysis and process allignment.
Continuesly meet the agreed KPIs with the Clients.
Projects Completed:
Sourcing and setting up to 12 warehouses over KSA to British American Tobaco including the Governmental approvals and certifications.
Completed the Ministry of Health Warehouse assesment and Upgrading in DMM, Riyadh, Qasim, and Madina.
Sucsessfully completed Henkel Warehouse Capacity optimization Project
Setting up the 1st Private Bonded Area in KSA outside the port.
Suvessfully implemented the Tracking integrated Transportation system in KSA.
• Ensure that the right product is in the right place at the right time with the minimum possible cost, without compromising the quality and the customer service level.
• Responsible for setting and implementation of the department objectives in line with the company’s short and long term plans.
• Manage & monitor new supply chain projects within set deadlines and deliverables.
• Ensure full adherence to the set cost optimization plans, and measuring the effectiveness versus the expected results.
• Responsible for establishing and maintaining strategic relationships with key suppliers through continues communications at all levels.
• Responsible for creating suitable Supplier's performance KPIs, timely corrective actions, and ensuring full adherence through continues monitoring process.
• Responsible for providing the management with the needed departmental reports, information, and recommendations to assist in setting the strategic long term objectives.
• Provide the Sales team with the best supply chain recommendations in case of promotions or new product launching to avoid potential sales loss.
• Ensure that an effective BCP (Business Continuity Plan) is in place, and regularly updated, in case of any supply interruption occurs for any reason.
• Leading the procurement process and ensure the implementation of the set strategies and best practices within the procurement cycle .
• Responsible for defining process optimization to increase the service levels while
maintaining or reducing operational costs.
• Responsible for creating the annual Supply Chain department budget and compliance throughout the year.
• Responsible for setting the Demand Plan strategies with the relative sales team, and communicate the same to the suppliers through a pre-defined policies and processes.
• Leading the operational activities of:
o Inventory management. (Handling & Accuracy)
o Distribution Fleet management
o Customs clearing
o Sales orders processing
o Customer Service
• Leading a team of 60 people, and responsible for the Development of the potential talents through training, coaching, and set SMART performance KPIs for continues development.
• Attend the senior management meetings and provide full visibility on the Supply Chain performance to help them take well based decisions.
Managing the Supply Chain department consisting of Customer Service, Regulatory Affairs, Customs Clearance, Warehouse & Transport Department.
Manage Risk & Exposure from Supply Chain Audit perspective.
Full Responsibility of the 3rd Party logistics operations;
a- Ensure the supply of the Finished Goods from the International and Local Suppliers.
b- Manage the clearing of all incoming consignments.
c- Set inventory Policies, KPIs, targets and stock cover needed to meet the service levels whilst considering the demand variability and supply constraints.
d- Implement Warehouse resource planning and transport planning.
e- Manage the daily distribution operations to Customers and other warehouses.
f- Co-ordinate with the Quality assurance Dept. to implement the best practices related to safe and hygienic working environment.
Full responsibility for Fixed and Variable Distribution Costs, Budget process and
application of Distribution Costing Standards modeling and reporting for the region.
Manage & monitor new supply chain projects within set deadlines and deliverables.
Responsible for ensuring the effective implementation of best practice business
Processes within the Middle East Markets in order to ensure that the Markets are fully
optimizing their capabilities.
Head of the SAP implementation project in Nestle Oman for 2 major streams within the
Supply chain department 1- Order to Cash 2- Material Handling.
Responsible for setting and implementing the most suitable career development plan for
a team of 6 people with direct reporting.
Headed and successfully completed a number of Projects. ( Safety at Work -warehouse,
offices, and driving) (Order processing centralization)(Bad Goods Reductions)(Trade
Returns control for the Gulf Countries).
Responsible for all Supply Chain operations at the Middle East (Shipments- from Jebel Ali to all ME countries).
Responsible for the Creation and maintaining of a multi $ million Variable & Fixed Distribution Cost annual budget for the ex- Jebel Ali shipment.
Allocating and coordinating with the logistics 3rd party service providers (Rates negotiations, Clearing, Storing, Transporting, and all related activities- Shrink-wrapping / Pallets purchasing/ Ink jetting
Provide most Efficient and Economic solutions for unplanned urgent logistics matters (urgent shipments to any destination in the ME, handle unplanned diverted shipments to JA); this is done in close coordination with the Supply Planners.
Make sure that the 3rd parties are complying with Nestle Standards and Policies in Storing, Stocks handling, adopting FEFO policy in dispatching, loading, and shipping.
Control the Trucks / Containers utility in order to minimize the cost.
Contact person between various departments in NME (Supply Chain, FIN, Regulatory Affairs, marketing, and Quality Control) and all logistics 3rd party service providers.
Check and approve the logistics 3rd parties’ invoices before forwarding it to Finance/ payables, and follow up for Credit Notes when applicable, within a frame of time.
Full responsibility of planning, ordering, clearing, and level monitoring of stocks.
•Responsible for registering all new Nestle Items with the Israeli Health Ministry.
•Managing all aspects of the logistics related issues (3rd parties, Customer Service and distribution
year.
Hotel Profile The largest Hotel in Palestine, 96% of the Guests were Pilgrims from all over the world.
Business Administration & Marketing.