Operations Officer
The Net Holding
Total des années d'expérience :13 years, 4 Mois
Take instructions from hospital or lab personnel akin to transporting
pharmaceuticals, specimens, test results and other medical documents.
* Make sure that all required documentation is in place and ensure that the
numbers of deliveries to be made are counted.
* Make sure that items that need to be kept in a cold atmosphere are
refrigerated properly.
* Deliver items to the destination is a time-efficient manner and ensure its
safety.
* Take signatures on receipts and make sure that any special information
regarding the item is passed on to the recipient.
Responsible for the management, organization and co-ordination of the day to
day work.
* Motivate, develop and coach current and new employees with performance
issues.
* Challenge current methods of service delivery, identify recommend, and
implement improvements.
* Keep up to date with customer services center best practice to improve
customer satisfaction and reduce costs.
* Handling customer’s inquiries through email and chat, handling positive and negative feedback.
* Analyze customer complaints and provide appropriate corrective actions.
* Develop customer service programs in order to provide outstanding service.
* Resolve issues for customer within period.
* Inbound and Outbound handling customer’s calls, preparation and analysis of reports on daily basis.
* Follow step-by-step procedures in handling incoming or outgoing calls with ability to resolve and close issues.
* Responsible for communicating with customers over the phone, email to answer questions and complaints.
* Listen to, grasp and address the caller’s problems in a timely manner.
* Perform tasks following the company’s line of conduct and are polite and courteous with callers.
* Communicates customer inquiries, messages and feedback to teams.
* Outbound project team leader at Aramex on March 2012.
* September 2007 – August 2010: Bachelor of Arts majoring in Europe languages (French & English) Mu’tah University, Al-Karak, Jordan ▪ European languages (French & English). ▪ French & English literature, translation & history. * September 2006 – August 2007: High School (Tawjihi) IT stream. AL-Mansour High School, Amman, Jordan.