Technical Customer Support Analyst
Convergys India Pvt. Ltd
Total years of experience :5 years, 0 Months
Assignment: Technical Customer support for international clients
Technical team representative with good knowledge with the process.
Successfully managing the organization’s relationship with the customers and prospective clients.
Making a proper guest database for further requirement.
Dealing with different tools for handling the personal information of the guest.
Attending sessions for the Customer Relationship Management (CRM) to ensure customers return back home with a smile.
Presentations in the presence of team leader on Customer relationship management to improve the relationship between the
organization and customers to strengthen the bond between the organization and customers.
Management Consulting:
Feasibility Studies
Technology Strategy Planning
Business Development
Market assessment
Government Advisory:
Advisory Presentations
Vendor Management
Contracts Management
Tender RFP/RFQ/RFI Preparation
Industry Areas:
Urban Development Ministry
Municipal Corporations
Fabrication of an IoT/ICT based system.
Fabricated a Smart system to avoid train collision and derailment by reduction of speed using Smart card, ZIGBEE, GPS, GSM,
Laser System and various sensors and presented in Inter-department
Strategic research & studies for several advancement in Railway & ICT based smart solutions
Assignment: Training on HVAC Products & Industry (Principles of Air conditioning, Psychrometric Analysis, Product
Knowledge, Control Training, Installation Basics & Troubleshooting).
Preparing and reviewing the various product made by the firm and coming up with the improvement in the product and carrying
out the necessary Research and Development.
Report presentation in presence of CEO and Training Head along with the various advisors of the firm including the Japanese
Expatriate from the Research and Development Centre, Neemrana Rajasthan.
Three weeks site visit to the various location for taking the survey of the product, taking feedback from the customer regarding the
product and giving a viable resolution to the customer and updating them with the product knowledge