محمد علوان

Procurement Manager في soft

• الأردن - عمان
• أشغل هذه الوظيفة منذ مارس 2017

Call Center Agent

• يناير 2016 إلى مارس 2017

Ahli bank
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures