HR Business Support Coordinator
Air Arabia
Total years of experience :13 years, 6 Months
Assists the Talent Acquisition Specialist in the process of Recruitment and Selection including but not limited to screening and short-listing applications.
Coordinates and sets up interviews ensuring interview logistics are in place ( Visa, Tickets, Hotac, etc. as applicable)
Communicates/corresponds with candidates on selection/rejection/on hold information and co-ordinates on the joining process in close co-ordination with the HR Coordinator, Admin Coordinator & Travel Coordinator. Ensures the processes are run efficiently.
Assists in the preparation of contracts, re-designation letters, upgrade letter, transfer letters, OJT letters & OJT certificates.
Ensures personnel files are created and maintained in an efficient manner i.e. all relevant documents are filed correctly for all successful candidates.
Provide the rules and regulations of the Airlines to Customers
Responsible for the process of on-boarding selected employees in an efficient manner including but not limited to coordinating joining logistics, advising employees on their benefits, entitlements, company policies and procedures and ensuring complete familiarization with Labour Laws and company policies to advice staff on related issues.
Follow up with new joining candidates to ensure that the staff is settling in without any complications (at the end of the first and third month) and obtain feedback directed at improving the on-boarding process.
Undertakes HR related projects as and when directed.
Responsible for all employment/residence visa processes from end to end.
Responsible for all Arabic correspondences and dealing with regulatory authorities as required in the job.
Responsible for processing the necessary access/identity cards including airport pass for applicable positions.
Act as back-up for other functions/roles in the department during leave/absence.
Responsible to take necessary reports and maintaining all employee files are update.
Responsible for enrolling employees to GOSI and Pension Funds.
Responsible for responding to employee queries with accurate information.
Providing solutions and playing an advisory role on topics related to HR & Administration.
Ensure customer service standards are always at the highest standards by team work.
Co-ordinate and deal with regulatory authorities as required in the job.
Worked of Flight Alerts & All Flight Disruptions for 3 Hubs of Air Arabia
Part of the Air Arabia Notify Team
Trained to Use the Notification System to handle flights
Handled rebookings of misconnection passengers due to unplanned delays
Able to handle a team under pressure situations
Thorough knowledge of the airline Reservation system with speed and efficiency
Provide Ticket costing
Thorough knowledge of aviation/airport operations.
Make changes to Passengers Itinerary
Advice customers about Special offers, Promotions & Product Knowledge
Provide the rules and regulations of the Airlines to Customers
Assist Customers about the Flying policies of the Airline within and outside the Country
Negotiating and Closing deals with customers
Prepare calculations and work out costs when required
Marketing the Airline products
I create my own company and it's working on internet from 2007 till January 2012