Customer Service Agent
Amazon
Total des années d'expérience :0 years, 4 Mois
Answer calls and handle customer inquiries.
Research required information using available resources
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter new customer information into system and update existing customer information.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures.
Complete call logs and produce call reports