محمد قرمش

Customer Care Representative and Assistant Administrative. Jan 2013 - Present
National Paints Factories, Sharjah, UAE


Key Responsibilities: • Respond to answer calls professionally.
• Customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Enter customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Complete call logs.
• Produce call reports.
• Direct calls and respond to inquiries.
• Answer phones.
• Greet and assist visitors.
• Perform other related duties as required.

Supervisor Sales Representative Jan 2012 - Dec 2012
Farlin Baby Care Product, Jordan

Key Responsibilities: Assistant Administrative and Supervisor for the Sales Operations and the Trainee Sales
Representatives.

• Directly supervises the indoor representative team.
• Prepare monthly report for the stock take.
• Prepare a monthly report for net sales.
• Prepare the monthly commission calculation for each member.
• Working as an administrator on the POS (Point of Sales) system
• Make sure that all deadlines are being met.
• Perform other duties as assigned.
• Sell and display products in the showroom.
• Interact with customers in a polite and professional manner.
• Well communicate the added value of the products to target customers.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Worked efficiently on POS (Point of Sales) system.
• Perform other duties as assigned.

Sales & Services Representative Jan 2010 - Jan 2012
Wi - tribe, Jordan

Key Responsibilities:
• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Coordinate company staff to accomplish the work required to close sales.
• Develop and implement special sales activities to reduce stock.

Customer Care Representative Mar 2008 - Dec 2010
Wi - tribe, Jordan


Key Responsibilities:
• Respond to answer calls professionally.
• Customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Enter customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Complete call logs.
• Produce call reports.

Assistant Manager Feb 2006 - Jan 2008
Sport Land (sport shop), Jordan


Key Responsibilities:
• Supervisor for the Sales Operations.
• Prepare monthly report for the stock take.
• Coordinate company staff to accomplish the work required to close sales.
• Follow up on new leads and referrals resulting from field activity.
• Make sure that all deadlines are being met.
• Well communicate the added value of the products to target customers.
• Coordinate company staff to accomplish the work required to close sales.