Teller (AM)
HDFC BANK LTD
Total des années d'expérience :5 years, 10 Mois
Key roles and responsibilities in the company are high and valuable.
Some of the responsibilities are: Handling of cash receipt and payments and ensuring transactions are carried out within the prescribed TAT without errors.
Processing request for Issuance of DD/MC within prescribed TAT.
Processing funds transfer requests at branch and RTGS/NEFT transactions prior cut off timings.
Processing of salary uploads for corporates.
Manage currency chest outwards and inwards.
Cash balancing and Cash bundling at EOD and filling the records at EOD and maintaining the registers at teller counter i.e. vault register, vault content register, TOD register, cheques return register, counter stock register etc. as applicable to tellers.
Making healthy relation with customer and generate business by selling banking product.
Processing of vendor bills/ utility bills at branch and indent of required stationery for branch
Lobby management and ensure quality customer service is delivered.
Promoting all direct banking channels and ensuring that the customer is utilizing the same.
Identified customer of high value and fulfill all target generate by the higher authority.
Performing monthly review with Sales manager & discussing next plans.
Establish healthy business relations with clients & external associates for securing repeat business long term customer loyalty and worked towards solving their queries and complaints efficiently.
To achieve set business targets & profitability targets.
Mandatory Documentation - KYC (Know Your Customer opening Documentation) of Current and Saving Account.
Customer Service (Handling Customer Queries of Existing and New Customer)
Entire Accounting job & maintained account of Organization.
Handled various Works in operation.
Maintained fees records of the students.