Project Manager
Nokia
Total des années d'expérience :13 years, 4 Mois
• Attend customer meetings and meet the Stakeholder expectations
• Communication Management with PMOs and Stakeholders
• Billing and revenue sharing
• Monitored the areas Managers, Supervisors, Teams, and dispatching on ground
• Introduced the Quality rules & H&S with the Quality Manager with KPIs standard
• Controlled the materials dispatching & weekly inventory
• Monitoring the daily accurate reporting from the field through Areas Managers and Supervisors
• Handle urgent cases, and end customer complaints via Supervisors and teams
• Controlled the load Distribution
• Preparing the reports, Documentation, and presentations with Stakeholders
• H&S standard for all teams (Visits during the sites from Area Manager - Target: Daily)
• Weekly Inspections and Audit for all teams Via Quality Supervisors (Auditors)
• Developed the Quality Clearance for Installation
• Weekly Meetings with Subcontractors
• Billing Issues, Reports, Handling Installation teams with supervisors
• Monitoring customers issues and NOC issues
• Evaluate KPI
• Managing the relationship between Service delivery with other departments in Logistic, HR & other departments in all issues related to FTTH in coordination with the project manage
• Technical issues and Tracking.
• Meetings with Subcontractors
• Handling the installation teams
• Evaluate their performance
• Managing the relationship between STC and other departments in the field
• Technical issues, maintenance issues, ENOC issues
• Billing, Operation
• Meeting with Customer
• Handling Installation teams
• Prepare the monthly productivity for all employees in Installation department
• Evaluate their performance
• Managing the relationships with STC in all issues related to FTTH
• Managing the relationships with logistics, HR & other departments in all issues related to FTTH in coordination with the project manager.
• Reporting to PM
IT support Engineer (Services troubleshooting, network issues and treating the end user problems)
• Network Engineer (cisco devices, routing issues, solve issues with teams, Configurations, Test)
Computer Engineering in Hijjawi Faculty for Engineering and Technology
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