Support Officer
sutherland
Total years of experience :30 years, 11 Months
Taking control of calls (neither aggressive or submissive but assertive) putting effort to go by customers level of understanding ( using of simple language to customer). Language proficiency. Politeness & courtesy (positive tone & empathy) avoiding of weighty & harsh voice. provide complete & accurate information to the customer
Working as front office executive, duties included taking inbound calls for the internet customers. Helping customers in troubleshooting and resolving their internet related issues includes connectivity, line related issues, provisioning of services and installation. Setup email clients and web related issues. Also handled billing queries and help customer upgrade and downgrade their monthly data according to their requirements. Apply credit to the customers a/c in case required. Provide best in class service and efficiency to the customers. Team handling and floor support
Working as front office executive, activity includes to greet the customer, actively listen to the customers issues without interrupting by using verbal queues & understand their query. Taking control of calls (neither aggressive or submissive but assertive) putting effort to go by customers level of understanding ( using of simple language to customer). Language proficiency. Politeness & courtesy (positive tone & empathy) avoiding of weighty & harsh voice. provide complete & accurate information to the customer. Provide solution at the first time. Handle upset callers. Take least time to reach the customer. Satisfying customer by putting extra effort & bring more customers to the company. Reporting to the team leader.
Worked as a manager for collection executies of telecom products, worked with collection colleague to support their functions, handle incoming calls& do telecollections. Take care of day to day office administration, duties interacting with clients in solving their disputes of their mobile bills. Assigning job to the field executives, follow up for payments, etc. reporting to the proprietor
B. COM GRADUATE