Customer Support Engineer
Dubai electricity and water authority
مجموع سنوات الخبرة :14 years, 11 أشهر
Department (Billing services), Section (M.P.U) Meter performance unit.
Handling Internal, Routine & customer complaints.
Measuring meter accuracy.
Billing correction.
GIS and SAP experience.
Attending customers and giving information about the products.
Handling customers complains.
Collecting data for Marketing Intelligence.
S.I.M configuration and new packages in it.
Monthly maintenance of each 40MW generator and transformer. 1 major over-hauling of unit number 3 generators and also worked at 132KV switch yard. Process, verify, and maintain documentation relating to personal activities such as performance evaluations, and classifications.
Data acquisition skills for Generators, Motor, Transformers and Electricity Distribution System.
Meeting deadline during Field instrument termination and Junction box termination.
Organization: (Pakistan telecommunication company limited, Peshawar) WLL department.
(Telecommunication company like Etisalat
Attending all incoming calls, sending and receiving e-mails.
Getting the alert about faults and resolve it on ID configuration.
Sort and Distribute incoming mail to area and staff within the organization and dispatch outgoing mail.
Organization: (Ufone telecommunication company limited, Pakistan).
(Telecommunication company like Etisalat
experience in AM Radio KIT technology at Dubai summer surprises, Al-Ghurair Center.
courses: Certificates and skills. •MS Office (Complete Package) certificate from Cecos data institute.