IT System and Network Support Engineer
LibancallPlus
Total years of experience :15 years, 8 Months
Main Projects
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Palo Alto Secure Centralized Firewall - Reducing firewalls usage and increasing enterprise security and availability.
Network security enhancement.
Virtualization System Interconnected with SAN storage - Reducing hardware, power and maintenance costs while increasing availability for overall systems.
Duties:
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Level 1/2/3 support.
Supporting Alfa for VMware system (VMware and Nexus).
Domain Controller (configuration, Maintenance and User GP)
File Server Maintenance and configuration.
Ensuring secure remote access for remote users with Palo Alto Global Protect Gateway.
Performing hardware and software maintenance.
Maintaining and configuring network devices and infrastructure.
Windows installation and maintenance (Windows servers 2016-2019, windows 10)
VMware ESxi virtual systems (Configuration and Maintenance).
Network planning (design and implementation).
Implementing logging system (syslog for routers and switches)
Implementing network security (user level, switching level and firewall level)
Perform traffic analysis and behavior for any threat detection
Network monitoring using PRTG and log servers.
Creating rules and policies on Palo Alto firewall level to maintain network stability and security.
Configuring and managing LAN cisco switches and ensuring security by applying mac security, vlanning and access list .
Troubleshooting network problems.
Creating ICT documentations for IT and network systems.
Vcenter installation and configuration.
Server installations and configuration (ILO, Raid configurations)
● Network and IP design using latest technologies ( Cisco, Huawei, Mikrotik )
● Active Directory management .
● Virtual system management, maintenance and configuration ( VMware and V sphere )
● Installing operating system software, patches, and upgrades
● Analyzing, troubleshooting and resolving system hardware, software, and networking issues
● Configuring, optimizing and monitoring operating system software and hardware
● Performing system backups and recovery ( CDP and Veeam technologies )
● Conducting server builds
● Ensuring Network high availability using monitoring tool (PRTG)
● Technical user support .
● VPN design and configuration .
● Developed scratch card software, Windows applications, and Avaya tapi software for call center to better assist customers
● Maintains file servers, network access; documents, analyzes and troubleshoots systems anomalies to ensure optimum equipment performance
● Designed script to translate raw file into database improving reporting capabilities
● Led efforts to upgrade PBX system to new IP system
● Performed complex SQL scripting to automate critical data import to well-designed tables
● Contributed to the installation of finance system that organized the auditing of all purchases
● Contributed significantly to Africa Coast to Europe (ACE) fiber-cable project by spearheading efforts to separate firm from local provider
● Enhanced internal and external data network security through access restriction procedures
● Created documentation for ICT procedures, security, and disaster recovery
● Designed and implemented mobile money project to interconnect current network with secure topology and IP plan
● Planned and designed network topology with redundancy for a new 3G data charging system
● Collaborated with the Huawei team to interconnect the NodeB network with the core network resulting in increased revenue
● Upgraded company bandwidth from stm4 to 1G improving internet speeds significantly
Developed Integrated BioEngine SDK for Biometric fingerprint authentication with LabCal Be.Unik handheld devices & Atmel 64K chip cards printed on Frago HDP600 for Kurdistan’s Regional Government using C# & SQL Server.
Facilitated billing inclusive of overview, topology & functionality.
•Performed MSC with switching, IN platforms & SMSC
•Developed two applications for the Billing Department using VB.Net
•Assisted the IT Department on VSAT (Routers, Gateways, Networks & Protocols)
Computer engineering education with main courses attended in : Data communication , Networking , programming , AI , control systems .