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Mohammad Smadi, customer support executive

Mohammad Smadi

customer support executive·petra Ride

United Arab Emirates

Diploma, Business Administration

Work experience

Total years of experience: 3 years, 0 months

customer support executive

December 2024 - October 2025

petra Ride

Amman, Jordan

December 2024 - October 2025

Facilitated communication through inbound and outbound calls toresolve issues and deliver timely solutions for riders and consumers.

Facilitated resolution of technical issues by tracking and respondingto tickets and emails.
Company industry:
Motor Vehicle Passenger Transport

Customer Service Representative

August 2023 - November 2024

Extensya

Amman, Jordan

August 2023 - November 2024

• Facilitated communication through inbound and outbound calls to
resolve issues and deliver timely solutions for riders and consumers.
• Facilitated resolution of technical issues by tracking and responding
to tickets and emails.
Company industry:
Call Centers & Customer Care Outsourcing

pre sales officer

November 2022 - November 2023

pioneers it & consultant

Amman, Jordan

November 2022 - November 2023

Developed and presented B2B work and deal proposals to drivebusiness growth.
Coordinated meetings to facilitate team collaboration and supportproject objectives.
Managed work assignments to ensure timelycompletion of tasks. Assisted in organizing resources for effectiveworkflow.
Company industry:
Economics & Financial Consulting

Education

Balqaa Applied University

March 2026

March 2026

Diploma, Business Administration

Jordan

Skills

Multitasking
Intermediate
Multitasking
Intermediate
Administration
Intermediate
Administration
Intermediate
Time Management
Expert
Time Management
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INBOUND CALLS
Intermediate
INBOUND CALLS
Intermediate
ISSUE TRACKING
Intermediate
ISSUE TRACKING
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Teamwork
Expert
Teamwork
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
electronics boards maintenance
zain jo
Sep 2023

Hobbies

  • reading, self development