محمد سرور الدين

• Managed and grew 500+ restaurant vendor accounts including 4-star hotel partners, serving as strategic advisor for 100+ active monthly partners with focus on retention and platform revenue growth.
• Conducted QBRs delivering data-driven recommendations across order volume, conversion rates, delivery efficiency, and CSAT KPIs; monitored dashboards via Looker Studio and Tableau.
• Generated BDT 15M in non-commission revenue via strategic advertising and monetization programs; managed monthly GMV exceeding BDT 10M.
• Drove 18.25% YoY GMV growth, 17. 13% order growth, 12.25% GFV increase, and 78% growth in advertising investment through targeted account strategies.
• Designed and executed multi-channel campaigns (BOGO, vouchers, PPC, sponsored ads, seasonal promotions) and optimized partner content to improve conversion rates.
• Collaborated cross-functionally with Marketing, Logistics, and Operations to execute campaigns and reduce cancellation rates through structured problem-solving.

• Managed modern trade partners and FMCG key accounts across retail chains, pharmacy networks, and wholesale distributors, consistently exceeding quarterly and annual targets.
• Led and coached a sales team of 7-8 members; achieved 90%+ of BDT 6M monthly sales target and delivered 9.6% average annual YoY sales growth.
• Secured favorable commercial terms through key account negotiations; analyzed market trends and consumer behavior to optimize pricing and promotional strategies.