Mohammad Siam, Customer service Support

Mohammad Siam

Customer service Support

High Tech Talents company

Lieu
Jordanie
Éducation
Baccalauréat, Accounting Information System
Expérience
6 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 0 Mois

Customer service Support à High Tech Talents company
  • Jordanie - Amman
  • mai 2016 à avril 2018

⦁ Entering sales order from customer in QB.
⦁ Create packing slips for the carrier in QB.
⦁ Create invoices for customer in QB.
⦁ Reconciliation inventory in QB.
⦁ Follow up with customer survey result.
⦁ Entering tracking numbers for all shipments in QB

Customer Service Agent à Hellofood panda company
  • Jordanie - Amman
  • février 2015 à avril 2016

10th of Feb 2016.
•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding request.

Admin Assistant à Médecins Sans Frontières (MSF) International
  • Jordanie - Amman
  • août 2013 à mai 2014

Coordination Project ) at Medicines Sans Frontiers
Holland from 19th august 2013 Until 11th of may 2014.

•Prepare SSN on monthly basis plus tax clearance.
•Prepare contracts employee, ID card, health insurance.
•Prepare flight sheet & accommodation for expat.
•Prepare stationery for HR\Finco department.
•Help in finco department

Timesheet Analyst à pinnacle Technical Resources
  • Jordanie
  • mai 2012 à juin 2013

2013.
•Auditing and approving timesheets.
•Correcting Timesheets.
•Providing support for timesheets as needed.
•Submitting rate correction as needed.
•Entering PO for the consultant.
Sales clerk (DSR) at Standard Chartered Bank ®,
•Training three month .
• Demonstrate comprehensive product knowledge.
•Advise customers on latest products.
•Maximize sales opportunities by providing excellent customer service.
• Maintain brand image through products and store presentation.
• Achieves sales target.
after

After service officer à Carrefour hypermarkets Jordan
  • Jordanie - Amman
  • août 2010 à avril 2011

Increased customer base through referrals for quality work.
•Conduct after sales call for the customers.
•Maintain and update customer database on daily basis.
•Approach customer matters in an on biased and professional matter.
• Build and maintain good networks internally and externally.

.
Senior Order Taker at McDonalds company call center ®

Éducation

Baccalauréat, Accounting Information System
  • à AL-BALQA Applied University
  • janvier 2011

in

Master, HR management
  • à International American university for

in

Etudes secondaires ou équivalent,
  • à Al Jubiaha High School

Tawjihi (Scientific division) (83

Specialties & Skills

HR Management
Microsoft Excel
Time Management course
Total Quality Management
Outlook
ACCOUNTANCY
APPROACH
AUDITING
CALL CENTER
CONSULTING
CONTRACT MANAGEMENT
CUSTOMER SERVICE
DATABASE ADMINISTRATION
HUMAN RESOURCES

Langues

Anglais
Expert