Guest Services Agent (Acting Shif Supervisor)
Sheraton Deira Hotel
Total years of experience :4 years, 11 Months
Greets guests in a warm and friendly manner using focus skills and personalized service.
Inform to the guest of Activities, facilities, services and room category.
Handle Guest Request & Guest Feedback.
Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
Demonstrates a pleasant and enthusiastic demeanor at all times.
Make new reservations, amendments, cancellations and confirmations.
Charge prepaid booking before Guest Arrival.
Checking the Upsellings for all Reception Staff every Month
Foreign currency handling.
Airlines and group handling.
Maintain and monitor proper front office operational supplies.
Maintain hygiene and organization of front desk, back office and front desk closet.
Greets guests in a warm and friendly manner using focus skills and personalized service.
Inform to the guest of Activities, facilities, services and room category.
Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
Demonstrates a pleasant and enthusiastic demeanor at all times.
Make new reservations, amendments, cancellations and confirmations.
Foreign currency handling.
Airlines and group handling.
Maintain and monitor proper front office operational supplies.
Maintain hygiene and organization of front desk, back office and front desk closet.
Check in/outs all guests in courtesy way .
Handling Monetary Transactions:Credit card, Cash, Cheques foreign currency etc.
Make new reservations, amendments, cancellations and confirmations.
Foreign currency handling.
Airlines and group handling.
Handling business center and providing quality service by assisting our guest with internet, fax, scanner, printing and typing facilities.
Making reservations using Opera Operating system for all guests around the globe.
Greet and welcome VVIP Guests on our most executive floor made separately for them
Hotel Management in Front Office