Employee Relations Case Investigator
East of England Ambulance Services NHS Trust
Total years of experience :27 years, 3 Months
• Work autonomously as the lead investigator on complex and highly complex/multifaceted employee relations cases relating to staff from all staff groups and levels within the organisation.
• Conduct fair and equitable investigations, working within the terms of reference agreed, whilst using a ‘Just Culture’ approach
• Take the lead in planning the investigation to ensure it is a cost effective and efficient process, that makes best use of Trust resources in line with any KPI’s.
• Identify and review all sources of information in relation to the incident under investigation.
• Manage competing priorities in sometimes challenging circumstances, whilst being flexible to adapt to changing circumstances as an investigation progress.
• Be responsible for ensuring that individuals subject to investigation processes receive the correct documentation, understand what is involved and the potential outcomes.
• Ensure a consistent approach to the support of staff, and deal with any arising conflict.
• Present the investigation findings at Trust hearings and/or appeal hearings.
• Represent the Trust at employment tribunals and court hearings as required.
• Report back any potential learning following the conclusion of the investigation.
• Use analytical skills to identify any problems that arise during an investigation.
• Produce professional, accurate, factual and unbiased investigation reports and are of a high standard for presentation at internal hearings/appeals or court/tribunal.
• Keep up to date with employment law and developments both nationally and locally in relation to the identification and management of incidents/allegations.
• Use a high level of communication skills to facilitate and negotiate positive outcomes and encourage staff to engage in the investigation process in contentious circumstances.
• Act as the Single Point of Contact for all workplace conduct cases and allocate cases to Investigators.
• Liaise with internal and external stakeholders, on sensitive cases before allocation.
• Managing daily ER Investigations business and supporting Investigators in strategic Investigation planning.
• Produce metrics and measure progress against agreed KPIs ensuring efficient and timely case progression.
• Participate in the development and deployment of Investigation training to local managers and new staff.
• Create Investigative Templates and Tools to assist the Investigation Team in conducting investigations.
• Leading as the primary investigator on cases relating to staff from all levels within the organisation.
• Interview respondents, claimants and witnesses using the PEACE interviewing framework.
• Conduct prompt and thorough investigations into highly complex/multifaceted and sensitive employee relations issues, including Whistleblowing, Discrimination, Harassment, Fraud, and criminal matters.
• Conduct equitable investigations, within the terms of reference agreed, using a Just Culture approach.
• Planning investigations to ensure it is a cost-effective and efficient process, making best use of resources.
• Manage priorities in challenging situations, whilst being flexible to adapt to changing circumstances.
• Present the investigation findings and represent the Trust at Trust hearings and/or appeal hearings.
• Use analytical skills to identify any problems that arise during an investigation.
• Produce accurate, factual, and unbiased investigation reports for presentation at hearings or court/tribunal.
• Report back any potential learning, make suitable recommendations and devise actions plans.
• Keep up to date with employment law and developments both nationally and locally.
• Facilitate and negotiate positive outcomes encouraging staff to engage in in contentious circumstances.
• Document investigative and performance management efforts internally using case management systems.
Posting: Safeguarding, CID, Economic Crime Unit, Forensic Collision
• Manage a team of investigators ensuring they perform effectively, adhering to policies and procedures.
• Oversee and advise on complex criminal investigations including Homicide, Robberies, Sexual offences, Fraud and Corruption.
• Provide an expert Forensic Investigation service, meeting legislative and regulatory standards.
• Specialist Interviewer for suspects and victims using the Tier 2 PEACE model process.
• Safeguard victims ofNeglect, Emotional, Sexual and Physical abuse through Multi agency working.
• Manage crime scenes, act as exhibits officer ensuring integrity, safe storage and recording of all exhibits.
• Conducting cyber related investigations and capturing evidence in an admissible format.
• Working in partnership with external agencies to manage risk and collate evidence.
• Conduct strategy discussions/attend case conferences to agree joint working practises.
• Prepare case files and obtain outstanding evidence required by the prosecuting counsel.
• Introducing new working practises and improving department functions.
• Responsible for digital forensic acquisition, examination and analysis of evidence.
• Interpret and explain digital forensic data in a non-technical and an accessible manner.
• Produce concise and complex reports by applying correct principles for review by the CPS.
• Fully evaluate forensic data and develop an evidence recovery strategy using forensic techniques.
• Prepare evidential plans through forensic mapping and other visual representations.
• Sound knowledge of maths and physics to demonstrate ability of making accurate calculations.
• Good working knowledge of modern motor technology to conduct effective vehicle examination.
• Using a variety of survey methods and working with CAD software.
• Liaise with key parties to ensure a professional thorough investigation, whilst ensuring (unbiased) expert evidence is provided from initial scene capture through to expert testimony and cross examination in court.
• Comply with the Forensic Science Regulators codes, ISO standards, Criminal and Civil Procedure Rules.
• To provide an expert Forensic Collision Investigation service, meeting legislative and regulatory standards.
• Fully evaluate collision scenes and develop an evidence recovery strategy, meeting investigative requirements, using a full range of forensic collision investigative techniques.
• Photograph and forensically map the scene to prepare evidential plans and other visual representations.
• Conduct technical vehicle examinations to identify offences, substantiate allegations of mechanical failure.
• Sound knowledge of maths and physics to demonstrate ability of making accurate calculations.
• Good working knowledge of modern motor technology to conduct effective vehicle examination.
• Using a variety of survey methods and working with CAD software.
• Produce reconstruction reports ensuring by applying correct scientific principles and ensure conclusions reached are valid and supported by the available evidence.
• Liaise with key parties to ensure a professional thorough investigation, whilst ensuring (unbiased) expert evidence is provided from initial scene capture through to expert testimony and cross examination in court.
• Comply with the Forensic Science Regulator’s codes, ISO standards, Criminal and Civil Procedure Rules.
Postings: Neighbourhood Policing Team
Suspect Management Unit
Homicide Major Enquiry Team
Economic Crime Unit
• To lead the policing operations of the Special Constabulary and assist with the deployment of resources;
• To manage a team of new and existing Special Constables and facilitate opportunities for them to meet their
required competencies.
• Perform Police duties alongside Regular Officers to deal with incidents, undertake investigations/solve policing
problems;
• To provide a Divisional Service to deal with divisional prisoners by way of interview and file preparation.
• Complete court files and submit to divisional CJSU within given time constraints.
• Obtain and pass on intelligence gathered during the course of interviews and prisoner debriefing.
• Deal with members of the public and colleagues in a calm, professional, non-judgemental, non-discriminatory
manner, being mindful of diversity and integrity issues;
• Remain up to date with force orders, standards, policies, procedures and laws and maintain knowledge of all
legislative issues affecting the role;
• Providing support and assistance at galas, sporting events, concerts and other similar events;
• To continuously liaise with the Senior Section Officer and regular officers, encouraging best use of the SC
within Divisional Policing Plans;
• To actively promote the standards of professional behaviour, ensuring that all special constables are fully
briefed on the required standards;
• To appraise the performance of Special Constables, and ensure that personnel records are kept up to date.
- Protective Services
• To risk assess information from a variety of sources, ensuring that any threats, risk or harm issues are dealt
with in a timely manner, in line with Force policy and guidance.
• Provide effective live time support to the Silver Cadre outside office hours in respect of critical incidents,
i.e. life at risk issues, thus enabling management to make informed operational decisions regarding tactics
and the deployment of resources.
• To process requests for information from other Forces and external agencies ensuring they are processed
in a timely manner ensuring any disclosure complies with National and Force policies and takes cognisance
of any PII issues.
• Manage department mailboxes to ensure that all information submitted is tasked and actioned accordingly.
• To pro-actively identify and submit any intelligence from contact with other Forces/Agencies that will
assist in the prevention and detection of crime.
• Research a diverse range of Force computer systems. Evaluate and consider the data held in relation to the
disclosure of information making decision on non-disclosure or escalation to management.
• Where dictated by ACPO and/or National Policy act as SPOC between this Force and external
organisations to facilitate the sharing and cross flow of information, e.g. Passport Office, HMRC, E-
Borders; PND etc.
• Provide expert advice, guidance and information to internal and external contacts regarding the core
businesses of the Unit to ensure that policies/ procedures and legislation are correctly interpreted and
adhered to.
• Control and despatch police resources to emergency, priority and standard graded incidents using all available technology, identify the most appropriate resource.
• Control incidents effectively, updating and conveying information to relevant persons in a timely manner.
• Interrogate police systems providing accurate information to officers to assist in their investigation.
• Providing technical advice on Scene Preservation and Forensic Policies.
To deliver an effective telephone, postal and system based review of mortgage accounts in all stages of arrears;
• Making sure procedures and actions are compliant with the regulatory principles;
• Dealing with incoming correspondence, under regulations and resolving in a satisfactorily manner
• To negotiate arrears solutions with borrowers using judgement and discretion;
• To instruct accounts for litigation and conduct possession actions through the County Courts.
• Plan and co-ordinate development activities, maintaining a clear overview of the effectiveness of internal
communications, capabilities and future training needs;
• Working with team members and colleagues across the function and wider business to resolve issues.
Taking ownership in the first instance and ensuring queries are dealt with fully;
• Working under pressure and handling high volume of calls during busy periods;
• Adapting to customers circumstances and helping to resolve their problems effectively through negotiation;
• Assess and resolve customer circumstances and making logical and timely decisions which can be defended;
• Working on individual cases from start to finish and ensuring a satisfactory solution has been achieved;
• Being vigilant at all times and identifying fraud or unusual information;
• Liaising with several departments both internally and externally for e.g. Bailiffs & Legal authorities.
- RFL: Redundancy
• Conducting recruitment and initial training of new starters, managing an average of 15 advisors at a time;
• Creating an interactive training environment by applying various training techniques;
• Dealing with and documenting discussions on performance, lateness and absence;
• Performance management and providing 1:1 feedback;
• Leading a variety of projects within the department relating to regulators or product sales;
• Update training materials and recommend course improvements
• Reviewing training matrix to establish skill gaps and fulfilling them by arranging further training;
• Adjusting and implementing company and regulatory changes in the training role;
• Being a team player and have an effective input to meet the changing needs of the business;
Voluntary Work
Studied a wide spectrum of criminal behaviour, from petty theft through to state-sponsored terrorism. Explored ways to explain crime, investigate crime, reduce crime and respond to crime. This exploration provides the opportunity to gain a thorough understanding of the criminal justice system including the Police, the Crown Prosecution Service and His Majesty’s Prison and Probation Service.
Level 5 Diploma is Serious and Complex Investigations.
Collision Fundamentals and Collision Case Studies looking at the basic reconstruction tools including vehicles under emergency braking, simple time and distance calculations, the effects of gradient and slope, critical speed, limited visibility, collinear momentum, simple pedestrian collisions and relative motion problems. An introduction to the collision scene including on-scene vehicle examination, scene recording using notes and photography are included. Introducing to the law pertaining to Expert Witnesses and the content of the Expert report.
Level 5 Associate diploma in People Management / HR Consultant Programme