محمد ظهير

1. Administrative Support
• Order Processing: Receiving, checking, and inputting orders into the system with 100% accuracy.
• CRM Management: Updating customer databases (like Salesforce or HubSpot) with new leads and contact history.
• Documentation: Preparing quotes, sales contracts, and invoices.
• Reporting: Compiling weekly or monthly sales reports to track progress against targets.
2. Team Coordination
• Meeting Logistics: Scheduling sales meetings, preparing agendas, and taking minutes.
• Material Prep: Ensuring the sales reps have up-to-date brochures, samples, and presentation decks.
• Internal Liaison: Acting as the bridge between the sales team and other departments like Marketing, Finance, or Logistics.
3. Customer Relations
• Primary Contact: Answering incoming phone calls or emails when sales reps are in the field.
• Issue Resolution: Handling customer complaints or delivery delays and escalating them when necessary.
• After-Sales Support: Following up with clients to ensure their orders arrived on time and they are satisfied.