Head of English Department
School of Modern Skills
Total years of experience :17 years, 11 Months
A spokesman at public events, promoting the school’s philosophy and attracting new students
Revitalize the English department
Scout, recruit, interview, train, and
evaluate fellow teachers
Teach IELTS preparation, McGraw-HillWonders, and Science
Create a file-sharing infrastructure
Design a school management system
Set up an online teaching solution
Teaching IELTS prep, English literature,
SAT, Maths, and Science.
Suggested and implemented a
centralized filesystem, a backup plan,
and Moodle as an online platform.
Designing fun, engaging English conversation courses that were different to schools' monotony
Teaching private lessons both online and in-person. I gained experience teaching a wide range of curricula and age groups.
I was still an undergraduate, and this job gave me experience in dealing with young learners
This position was acquired by only one thoroughly selected employee. The objectives:
Test new software and applications and support the Training Team with documentation
Represent the Customer Care department in meetings with other departments and outsourcers
Coordinate with the IT Department and outsourcing companies to implement software solutions
I was promoted after two years due to a series of full score evaluations. Main responsibilities
Respond to English and Arabic-speaking customers' inquiries and complaints
Record every bit of data into the CRM
Escalate or resolve issues while explaining them to customers cheerfully and professionally
Promote the company’s products by using cross-sales and advocate the company’s values