PROCESS DEVELOPER
GENPACT
مجموع سنوات الخبرة :15 years, 10 أشهر
Supporting Accounts Receivable (Collections and Cash Application) of one of the global e-commerce business giant's project in Genpact.
Production Software
Mainframes, MS Excel, MS Word
Role:
• Responsible for Invoice follow up with the customers based at USA, Canada, Singapore, Australia and New Zealand.
• To maintain a continuous rapport with the client in USA to update them about the process achievements.
• To integrate with the sales department and the technical team at the Client Location for a smooth flow of business operations
• To apply cash if the customer provides the payment and remittance details.
Production Software
Linux, Ms-Excel and Client Tools
Role:
To analyze and determine the claims status which includes
Research of various input softwares i.e. IDX, SMS, Cerner for medical records, Remittance Advise for Explanation of Benefits and CMS a Deloitte internal tracker system
• Worked on Claim Resolution by making calls to insurance companies based at USA for AR
• Summarized and documented the call history and updated the same to the Management and Client in Deloitte tracker and Client System respectively.
• Provided various instructions to the Deloitte onsite team based at USA viz. to rebill the claim to insurance, send it for client investigation, claim write-off etc.
Role Details 1 - Accounts Reconciliations
To reconcile the daily and monthly treasury accounts of Genworth Financial
Production Softwares
Oracle Discoverer, Ms-Excel
Performed on a Depository Reconciliations monthly basis at OPS and GAAP levels
• Prepared Non-Cash GAAP on monthly basis
• Prepared In-Process Metrics (a consolidation of GAAP set of books for process SDL requirements)
• Updated the customers on the Open Item Status by uploading them into a reconciliation software tool
• Awarded best team player of the year 2006 by the management
Role Details 2 - Accounts Payables
To make timely online payments to Nissan North America’s Vendors
Production Softwares
SAP R/3, MS-Office
Key Achievements
• Processed all types of invoices accurately comprising PO Invoices and Non-PO Invoices
• Contacted the business vendors based at USA and Canada, to acquire the data to process the invoices whenever found missing
• Researched and reverted back to the business clients’ queries on behalf of the team regarding the pre/delayed payments, if any.
• Actively participated in the Invoice processing team and also worked with the pending team to reduce the invoice pending queue, hence was the most accommodative resource among the team as per the management
• Received appreciation from Manager and Team Leader for the self initiative of calling and sending e-mails to the vendors to get the required data for invoice processing
• Demonstrated the skill of calling the vendors to the team members on the request of the management