محمد علي الطباع

❖ Working as Quality Assurance Coordinator of Wealth Management Department at Dubai Islamic Bank-Dubai Head Office, with following tasks from 1/3/2012, UAE, Dubai:
• Reduce complaints and business losses.
• Prevent fraud & Preserve transparency.
• Check all documentation and ensure its completeness before sending to operations.
• Call each and every client (Investments & Takaful) to confirm his acceptance and understanding of the products.
• Follow up clients with delinquent payments to regularize the same.
• Follow up pending case (s) with branches and clients and help in closing them.
• Support client with inquiry service about their investments.
• Coordinate for complaint resolution with branch and service quality unit.
• Coordinate for system support and other service issues that may arise from time to time.
• Send leads to Private Banking/Branches by discussing with investing customers.

❖ Worked for +3 years as Financial & Management Assistant at Raslan & Tayara Trading Co. with following tasks (Jan 2007- June 2010) Syria, Homs:
• Analyze financial statements and advise top leadership on investments.
• Making researches, travelling, attending economics conferences and building firm's data base.
• Ensures financial information is fair and completed in accordance with trust financial timetables.
• Identify any weaknesses in financial/Investments practice and suggest changes.
• Provide advice to managers and staff on relevant Investment issues.
• Scheduling appointments and preparing presentation materials.
• Answer phones, respond to emails, meet and serve clients.
• Observe and maintain client confidentiality, identify and resolve errors and discrepancies.

✓ Holding a recommendation letter from President of Homs Chamber of Commerce