Senior IT Project Manager
MBC
مجموع سنوات الخبرة :20 years, 7 أشهر
• Manage Projects effectively from start to end.
• Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
• Develop ITIL subject matter expertise and therefore maintain, improve, integrate, measure, and report on operational processes performance.
• Heavily involved in process evolution, to develop and implement a continual service improvement cycle across all operational processes.
• Acting as single point of contact for customer operational issues/concerns.
• Manage / Drive periodical service reviews and scorecards with the respective stakeholders.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Manage and facilitate delivery of project objectives.
• Track progress and review project tasks to make certain deadlines are met appropriately.
• Re-engineer work flows and engagement models creating efficiencies and delivery standards.
• Follow the company IT Service Management procedures and measurements to meet quality, satisfaction and other business objectives.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Provide effective mentoring and help to more junior colleagues which engages, motivates them and develops an excellence culture in ITIL process management.
• Build professional relationships with key business partners and peers in Service Operations functions.
• Proactively communicate project status, issues & risks to management.
• Follow policies, procedures and methodologies.
• Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between the project and its stakeholders are precise.
Duties and responsibilities:
• Manage a team on DBAs in different countries.
• To manage application hosting. Including identifying future infrastructure needs, current trends and design and creating proof of concepts on solutions to align with the functional strategy
• To implement configuration management. Including, planning and creating company's infrastructure designs and configurations adhering to industry best practices and aligning with the function strategy.
• Design Disaster recovery and business continuity plans(Availability Management).
• Develop business intelligence solutions using Microsoft SQL Server Analysis Services.
• manage business process that is related to architecting Infrastructure, and support team activities and availability within the site, so that team members work in the most optimum way.
• Responsible for ensuring the delivery of a robust and effective solution as well as provision of effective and regular communication to stakeholders, as detailed within the project controls.
• organize and support the team to track project deliverables; to ensure successful results
• act as the point for all communications related to Solution architect, both with internal and external stakeholders, including Services Level Agreements, performance, service targets, human factor and management issues, so that all queries are dealt with and information is given and reported.
• Seamless migration of the application portfolio to hosted infrastructure.
• write technical proposals and RFPs.
• Serve as technical expert for MS-SQL Server database design and support issues.
• Define deployment procedures and schedules.
Duties and responsibilities:
•Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the stakeholder.
•Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
•Coordinate and facilitate delivery of project objectives.
•Track progress and review project tasks to make certain deadlines are met appropriately.
•Assess project issues and identify solutions to meet productivity, quality and customer goals.
•Proactively communicate project status, issues & risks to management.
•Follow Akcelerant policies, procedures and methodologies.
•Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
•Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between the project and its stakeholders are precise.
This is a Master of science in IT Management from the university of Wollongong in Australia.
This is a Bachelor of Science in Computer Information Systems.
