BUSSINESS ANALYST
ADCB BANK
Total years of experience :20 years, 11 Months
Key responsibilities -
Monitoring of Collection portfolio for Retail secured and unsecured Products
Preparing daily/forecasting MIS for Secured and unsecured products on portfolio level.
Execution of management reports related to collection portfolio performance.
Showing portfolio performance by analyzing delinquency portfolio by different methods.
Providing Daily/Weekly/Monthly report for all delinquent programmed and discretionary lending products.
Providing product wise/staff wise monthly productivity.
Analyzing delinquent portfolio by nationality, employer, salary range etc.
Making quarterly, half-yearly and yearly report and trend for all products.
Maintaining recovery data on portfolio level for all products
Providing fresh monthly write off data with allocation to collection department for all products
Preparing pre-legal notices for default customers
Doing daily account level collections update on Debt Manager
Analyze and monitor product profitability performance
Prepare periodic forecasts highlighting key business issues
Incentive calculation for Collections and providing data to HR.
Sending SMS on daily basis for defaulters & for payments due.
Providing data of default customers to Legal team for legal actions
Circulating products data (everyday updates) to all the team leaders and managers
Coordinating with various departments of the bank for smooth running of operation & collection department
Providing recovery data to HR & Operational risk for incentive calculations & bills reconciliations
Providing data on daily basis for debiting default customer’s salary accounts.
Doing file transfer of customer’s database on SFTP server with external agency.
Key responsibilities -
Working on renewals with maintaining the good track through out the month.
Maintaining the renewal ratio as per the market share.
Handling the team of renewals for out-locations
Download renewals for all products with their IDV depreciation.
Key responsibilities -
Booking and issuing the policies of Motor, Health, Fire, & Travel
Reconciliation of the cover note books and the bills of the vendors.
Calculations for the IDV’s and health, fire policies.
Key responsibilities -
Managing the full floor.
Maintaining the graph of the performance on daily basis.
Use to call for the escalated queries
Maintaining the report for higher management.
Handling all the queries of the Customers for billing and Internet.