Internal Auditor
Star Services
Total years of experience :17 years, 0 Months
Etisalat
Assurance Certification Management (Evidence gathering, sampling, internal audit evaluation, exception report, dipstick testing, legal & regulatory requirement, Data privacy, Asset register, implementation & maintenance of ISAE-3402 SOC audit type2 & GDPR compliance)
Business Continuity Management (BIA, BCP, DRP, Tabletop Drill, Risk mgmt. implementation & Maintenance of 22301 compliance)
IT Service Management: (IT Process Audits, Risk Management, Business KPI, Policies/procedure, SLA/OLA/MSA draft & review, Technical RFP, Vendor management)
Information Security Management (Risk Assessment, Gap analysis, Access review; implementation & maintenance of 27001/PCI DSS)
Uptime/Telecom compliance Management (Operation Sustainability, 24/7 site operations, tier design documentation, M&O framework, Staff technical training; implementation & maintenance for uptime Gold rating/M&O stamp, follow to TRA, NESA, SIA framework regulations)
Command Center Smart world
▪ Responsible for monitoring the network service delivery infrastructure in a 24/7 environment
▪ Ensured service levels agreements were met on a consistent basis and implemented contract addendums for clients
when needed.
▪ Worked under pressure to get call volume down and meet monthly requirements for customer satisfaction.
▪ Assists with facilitating the restoration of service through analysis and discussions with Network and Server teams.
▪ Record/Register an incident in the NOC Service Management tool/Incident Management system
▪ Monitor all network related events, performance of the network across a variety of performance metrics
▪ Documentation for processes improvements. Service desk ticketing system was used for documentation and ticket
escalation.
courses: Fire Warden Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Basic First Aid Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Best Front-Line Staff, CTO Award 2014 Etisalat Dubai |UAE. ▪ Etisalat Hero CTO Award 2016 Etisalat Dubai |UAE. ▪ Etisalat Innovation Award 2018 Etisalat Dubai |UAE. Certification and Training • ISO 27001:2013 Lead Auditor, ISMS BSI Chennai (Certificate no. ENR-00609802) (Certified) • ISO 20000-1:2011 Lead Auditor, ITSM BSI New Delhi (Certificate no. ENR-00324676) (Certified) • ISO 22301:2012 Lead Auditor, BCMS BSI New Delhi (Certificate no. ENR-00293133) (Certified) • DCIM (Data Center Infrastructure Management Software | FNT, Dubai (5 Days boot camp) • MCSA form Rooman Technologies, Patna. (Certified) • MCSE form Rooman Technologies, Patna. (Certified) • CCNA (Cisco certified network associate) (Certified-Cisco ID- CSCO11551860) (Certified) • CCNP (Cisco certified network Professional) (Certified) • CCIP (Cisco certified Internetwork Professional) (Certified) • CHP (Certified HIPAA Professional) (Certified) • ITIL V3 (Information Technology Infrastructure Library- Certified)
courses: Fire Warden Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Basic First Aid Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Best Front-Line Staff, CTO Award 2014 Etisalat Dubai |UAE. ▪ Etisalat Hero CTO Award 2016 Etisalat Dubai |UAE. ▪ Etisalat Innovation Award 2018 Etisalat Dubai |UAE. Certification and Training • ISO 27001:2013 Lead Auditor, ISMS BSI Chennai (Certificate no. ENR-00609802) (Certified) • ISO 20000-1:2011 Lead Auditor, ITSM BSI New Delhi (Certificate no. ENR-00324676) (Certified) • ISO 22301:2012 Lead Auditor, BCMS BSI New Delhi (Certificate no. ENR-00293133) (Certified) • DCIM (Data Center Infrastructure Management Software | FNT, Dubai (5 Days boot camp) • MCSA form Rooman Technologies, Patna. (Certified) • MCSE form Rooman Technologies, Patna. (Certified) • CCNA (Cisco certified network associate) (Certified-Cisco ID- CSCO11551860) (Certified) • CCNP (Cisco certified network Professional) (Certified) • CCIP (Cisco certified Internetwork Professional) (Certified) • CHP (Certified HIPAA Professional) (Certified) • ITIL V3 (Information Technology Infrastructure Library- Certified)
courses: Fire Warden Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Basic First Aid Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Best Front-Line Staff, CTO Award 2014 Etisalat Dubai |UAE. ▪ Etisalat Hero CTO Award 2016 Etisalat Dubai |UAE. ▪ Etisalat Innovation Award 2018 Etisalat Dubai |UAE. Certification and Training • ISO 27001:2013 Lead Auditor, ISMS BSI Chennai (Certificate no. ENR-00609802) (Certified) • ISO 20000-1:2011 Lead Auditor, ITSM BSI New Delhi (Certificate no. ENR-00324676) (Certified) • ISO 22301:2012 Lead Auditor, BCMS BSI New Delhi (Certificate no. ENR-00293133) (Certified) • DCIM (Data Center Infrastructure Management Software | FNT, Dubai (5 Days boot camp) • MCSA form Rooman Technologies, Patna. (Certified) • MCSE form Rooman Technologies, Patna. (Certified) • CCNA (Cisco certified network associate) (Certified-Cisco ID- CSCO11551860) (Certified) • CCNP (Cisco certified network Professional) (Certified) • CCIP (Cisco certified Internetwork Professional) (Certified) • CHP (Certified HIPAA Professional) (Certified) • ITIL V3 (Information Technology Infrastructure Library- Certified)
courses: Fire Warden Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Basic First Aid Certificate; Emirates Technical and Safety Development Centre Abu Dhabi | UAE. ▪ Best Front-Line Staff, CTO Award 2014 Etisalat Dubai |UAE. ▪ Etisalat Hero CTO Award 2016 Etisalat Dubai |UAE. ▪ Etisalat Innovation Award 2018 Etisalat Dubai |UAE. Certification and Training • ISO 27001:2013 Lead Auditor, ISMS BSI Chennai (Certificate no. ENR-00609802) (Certified) • ISO 20000-1:2011 Lead Auditor, ITSM BSI New Delhi (Certificate no. ENR-00324676) (Certified) • ISO 22301:2012 Lead Auditor, BCMS BSI New Delhi (Certificate no. ENR-00293133) (Certified) • DCIM (Data Center Infrastructure Management Software | FNT, Dubai (5 Days boot camp) • MCSA form Rooman Technologies, Patna. (Certified) • MCSE form Rooman Technologies, Patna. (Certified) • CCNA (Cisco certified network associate) (Certified-Cisco ID- CSCO11551860) (Certified) • CCNP (Cisco certified network Professional) (Certified) • CCIP (Cisco certified Internetwork Professional) (Certified) • CHP (Certified HIPAA Professional) (Certified) • ITIL V3 (Information Technology Infrastructure Library- Certified) •NSE1 & NSE2 (Certified) • CISA ( Certified)