Business/Test Analyst
HSA global Limited
Total des années d'expérience :15 years, 10 Mois
July 2012- Current
Touchpoint NZ | Senior Test Analyst (Permanent)
Key responsibilities include: • Testing web based services and applications.
• Worked on various client projects during my tenure with Touchpoint for the clients Like: ANZ, ASB, Westpac, Rinnai and so on.
• Involved in manual and automation testing websites and Java web based services using Touchpoint Platform.
• Proficient in use of automation tools like selenium.
• Experience using JIRA for bug tracking and experience using SOAP UI.
• Performed various types of testing, such as functional, regression and user acceptance.
• Worked on ANZ website testing involving UI/Design and functional testing, ANZ Email Digital Marketing, and various other ANZ projects involving their internal and external clients and business needs.
• Involved in testing AA Insurance website Rebrand involving Functional testing, UI/design testing and regression testing.
• Worked on Westpac VOC (Voice of Customer) portal testing, Touchpoint Voice of the Customer (OutsideIn) is a web application which aims to present customer feedback directly to relevant staff.
• Worked on ASB tertiary campaign which involved setting up a SMS campaign for already existing ASB customers inviting them to upgrade their accounts and setting up a lucky draw (promotion) for the valid respondents.
February 2011 -June 2012
Vodafone | Mobile Business consultant (Permanent)
Key responsibilities include: • Managing and handling Mobile and Fixed Line and Broadband customers (Business and Residential customers)
• Providing Mobile and FAB (fixed line and Broadband) technical support.
• Using Siebel, TPII and various other tools to manage customer accounts.
• I-phone, Blackberry and Mobile Broadband Support.
• Helping customers setting up domains, broadband, WIFI, emails and provide basic trouble-shooting for Microsoft OS (XP, Windows vista, Windows 7) and Macintosh OS for Ethernet and WIFI.
• Actively participated in team meetings and review meetings.
• Reporting and auditing involves gathering data using standard reporting systems and tools.
• Lodging faults/incidents wherever necessary and escalating complaints to the relevant department using Iremedy.
• Liaising with internal teams and departments and ensure any issues or disruptions to the services are efficiently handled within the time frame.
October 2006 - April 2009
Salah Software Private Limited-India | Test Analyst/Engineer (Full Time)
Key responsibilities include: • Managing all phases of testing for assigned components.
• Developed and updated Test plans and Test Scenarios for all company products.
• Actively participated in requirement gathering test plan review meetings.
• Participated in the full project lifecycle with particular emphasis on creation and maintenance.
• Performed various types of testing, such as functional, regression and user acceptance.
• Involved with usability testing including serving as the main point of contact
• Shared test faults and outcomes to the project managers and the application developers.
• Worked on projects like "Fulcrum Biometrics Demographica" which is a data capturing and storing dynamic tool which incorporates the storage of Biometrics Data.
• Other prominent projects involved in include "Cremation Safeguard" and "Smart Dialer CRM Software". Was involved in functional, integration and regression testing on these projects.
• Saved project documentations in Microsoft Excel spreadsheet layout.
• Offered weekly project condition to the project managers and the testing managers.
• Post Graduate Diploma in Computing & Information sciences | Auckland University of Technology, Auckland - 2009-2010
• B.E | Bharati Vidyapeeth University, Pune - 2007 Attributes • Strong analytical & problem-solving skills as demonstrated in work/education. • Socially and culturally aware, sensitive and diplomatic in diverse interactions. • A team player with strong communication, leadership, organizational and relationship management skills. • Self-starter with proven ability to analyze complex systems. • Systematic and analytical approach towards work methods.