محمد الفلاح

• Orchestrate day-to-day operational activities across multiple departments, ensuring seamless coordination, process efficiency, and timely execution of business priorities.
• Coordinated procurement requests, supplier follow-up, logistics arrangements, and operational resource allocation to support business continuity across multiple locations.
• Drive the monitoring and completion of maintenance activities, facility requirements, and internal service requests to maintain operational continuity and workplace readiness.
• Track departmental deliverables, operational milestones, and action plans, ensuring accountability and alignment with organizational objectives.
• Coordinated travel arrangements for +600 employees and senior management across multiple locations
• Act as a key liaison between the organization and external stakeholders, including government entities, service providers, and regulatory authorities.
• Manage trademark registration and renewal processes by coordinating documentation, legal communications, and compliance requirements.
• Oversee operational support for 50+ retail branches, ensuring the timely distribution of supplies, branding materials, signage, maintenance resources, and operational requirements.

• Managed end-to-end preparation and submission of tenders, RFQs, and RFPs, ensuring full compliance with client requirements and deadlines.
• Collaborated with commercial, procurement, logistics, and pricing teams to develop competitive bid proposals and pricing strategies.
• Evaluated tender opportunities, negotiated commercial terms, and supported customer and supplier contract discussions.
• Reviewed supplier quotations, pricing structures, and contractual terms to support procurement and contract administration activities.
• Conducted quality assurance reviews of tender documentation, ensuring accuracy, consistency, and compliance prior to submission.
• Developed tailored commercial proposals by consolidating operational, contractual, and pricing information.
• Expanded the client portfolio by securing 10 new accounts within six months through market research and business development initiatives.
• Managed relationships with 50+ clients, resolving inquiries efficiently and maintaining a 95% customer satisfaction rate.
• Facilitated cross-functional sales meetings, contributing to a 25% increase in team productivity and achievement of business targets.
• Implemented an enhanced client onboarding process, improving customer satisfaction by 50% and strengthening client retention.
• Analyzed customer feedback and performance data to identify improvement opportunities, increasing client retention by 15%.

Administered the end-to-end processing of German visa applications, ensuring full compliance with embassy regulations, documentation standards, and service-level requirements.
• Reviewed and validated a wide range of legal, financial, academic, and civil documentation to verify authenticity, completeness, and eligibility criteria.
• Provided professional guidance to applicants regarding visa procedures, documentation requirements, and consular regulations, enhancing customer experience and application accuracy.
• Managed sensitive and high-priority cases, including urgent travel requests, family reunification applications, student visas, and complex legal files.
• Prepared daily operational reports and application submissions for the German Embassy, maintaining exceptional levels of accuracy and confidentiality.
• Facilitated applicant support services, including application tracking, passport collection, document retrieval, and inquiry resolution.