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تم إلغاء حظر المستخدم بنجاح
محمد الفلاح, Operations Coordinator

محمد الفلاح

Operations Coordinator·Fayendra

المملكة العربية السعودية

بكالوريوس, Economics

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 5 أشهر

Operations Coordinator

أبريل 2025 - حتى الآن

Fayendra

بيروت، لبنان

أبريل 2025 - حتى الآن

• Orchestrate day-to-day operational activities across multiple departments, ensuring seamless coordination, process efficiency, and timely execution of business priorities.
• Coordinated procurement requests, supplier follow-up, logistics arrangements, and operational resource allocation to support business continuity across multiple locations.
• Drive the monitoring and completion of maintenance activities, facility requirements, and internal service requests to maintain operational continuity and workplace readiness.
• Track departmental deliverables, operational milestones, and action plans, ensuring accountability and alignment with organizational objectives.
• Coordinated travel arrangements for +600 employees and senior management across multiple locations
• Act as a key liaison between the organization and external stakeholders, including government entities, service providers, and regulatory authorities.
• Manage trademark registration and renewal processes by coordinating documentation, legal communications, and compliance requirements.
• Oversee operational support for 50+ retail branches, ensuring the timely distribution of supplies, branding materials, signage, maintenance resources, and operational requirements.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
إدارية

Commercial Agent – Supply Chain Executive – Bids and Tenders

أغسطس 2023 - ديسمبر 2025

CMA CGM,

بيروت، لبنان

أغسطس 2023 - ديسمبر 2025

• Managed end-to-end preparation and submission of tenders, RFQs, and RFPs, ensuring full compliance with client requirements and deadlines.
• Collaborated with commercial, procurement, logistics, and pricing teams to develop competitive bid proposals and pricing strategies.
• Evaluated tender opportunities, negotiated commercial terms, and supported customer and supplier contract discussions.
• Reviewed supplier quotations, pricing structures, and contractual terms to support procurement and contract administration activities.
• Conducted quality assurance reviews of tender documentation, ensuring accuracy, consistency, and compliance prior to submission.
• Developed tailored commercial proposals by consolidating operational, contractual, and pricing information.
• Expanded the client portfolio by securing 10 new accounts within six months through market research and business development initiatives.
• Managed relationships with 50+ clients, resolving inquiries efficiently and maintaining a 95% customer satisfaction rate.
• Facilitated cross-functional sales meetings, contributing to a 25% increase in team productivity and achievement of business targets.
• Implemented an enhanced client onboarding process, improving customer satisfaction by 50% and strengthening client retention.
• Analyzed customer feedback and performance data to identify improvement opportunities, increasing client retention by 15%.

مجال الشركة:
الشحن

Visa Application Specialist

يناير 2023 - يوليو 2023

VFS Global,

بيروت، لبنان

يناير 2023 - يوليو 2023

Administered the end-to-end processing of German visa applications, ensuring full compliance with embassy regulations, documentation standards, and service-level requirements.
• Reviewed and validated a wide range of legal, financial, academic, and civil documentation to verify authenticity, completeness, and eligibility criteria.
• Provided professional guidance to applicants regarding visa procedures, documentation requirements, and consular regulations, enhancing customer experience and application accuracy.
• Managed sensitive and high-priority cases, including urgent travel requests, family reunification applications, student visas, and complex legal files.
• Prepared daily operational reports and application submissions for the German Embassy, maintaining exceptional levels of accuracy and confidentiality.
• Facilitated applicant support services, including application tracking, passport collection, document retrieval, and inquiry resolution.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Beirut Arab University

يوليو 2023

يوليو 2023

بكالوريوس، Economics

لبنان

Beirut Arab University

يوليو 2023

يوليو 2023

بكالوريوس، Accounting And Economics

لبنان

Skills

BOY SCOUTS
Expert
BOY SCOUTS
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
FILING
Expert
FILING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
SORTING
Expert
SORTING
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
PRESENTATIONS
Beginner
PRESENTATIONS
Beginner
QUOTATIONS
Beginner
QUOTATIONS
Beginner
SALES
Beginner
SALES
Beginner
BANKING
Intermediate
BANKING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
EXECUTIVE PRESENCE
Intermediate
EXECUTIVE PRESENCE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
IC3
IC3 Computer Course
May 2023