Fmcg and F&B consultant
Own business
Total years of experience :16 years, 11 Months
A- Sustains the Growth of the Company
1- Established New Business Channels for All Divisions (F&B, Manufacturing & Production, Commercial) in the UAE Market & Jordan Market
2- Increased our Corporate Business
3- Negotiate our Business Agreements, fees, profit margin, operations
4- Find & Evaluate New Locations and get the Contract for our Retail & F&B Business
5- Build Strong & Healthy Relationships with Decision makers in Huge Corporates & Government Departments
6- Opening new business opportunities for our sales managers
B- Projects
1- Handled our new projects and negotiating pricing and fees, while ensuring the continuation and enhancements of services with vendors and Suppliers & contractors
2- Monitored the projects Progress
C- Marketing Plans
1- Handled the Divisions (F&B, Manufacturing & Production, Commercial) Marketing Plan Starting with Customer’s Needs, Locations, Promotions, Campaigns, Competitors Services & Prices, Benefits & Pricing
2- Established Marketing Campaigns in Different Locations
3- Dealing with Advertisement and Branding Companies
D- Tenders
1- Handled Jordan Government Tenders
2- Making Sure that the Tender Operation from Tender’s awarding till Delivery are going smoothly
3- Coordinate with Finance Department and Logistic Department to evaluate the Advantages and Disadvantages and the risks that can happen
Achievements
1- Launched Our New Branch in Jordan
2- Generate New Income for the Company from Jordan Branch by Introduced our Products (Tires, Lubricant, Batteries to the local Traders and Awarded some Tenders)
3- Launched our F&B Franchise (Bibingkinitan at Al Ghurair Mall)
4- Created our New Café Concept - Aroma Spirit
5- Launched our F&B Franchise & our New Concept - Aroma Spirit, Rice Me Up) At Bur Dubai
6- Finalise the Deal with Emaar Entertainment at Dubai Mall - Kidzania - For our New Concept - Aroma Spirit
7- Slashed 20% of our operational costs by restructure the procedures
Assist Marketing and Products Manager in managing the overall product and acquisition strategy to achieve established sales and business goals through effective planning, implementation and control of all aspects of the marketing and sales processes.
Assist line manager in developing and executing effective and superior marketing campaigns/new product launches in line with marketing objective and strategies.
Work closely with relevant sales channels to ensure proper and timely execution of all activities and promotions.
Monitor competitor’s market intelligence, benchmarking against competitors and global industry practices
Assist line manager to oversee product development, marketing, and business partner management as well as channel development functions with full responsibilities for the assigned product portfolios.
Responsible to develop product packages, both new / enhancement.
Liaise with other business units i.e. Admin/Legal to ensure process flows are in place prior to any product launch.
Assist to conduct regional road-shows/briefings for product launches and training.
Assist to organize theme activities /campaign / participation in expo / associations and other branding activities.
Assist line manager in build branding to broader our brand awareness to public.
Preparing MIS Reports, Department Portfolio, Team performance.
Promote Ajman Bank Takaful Products
Achieve our Monthly Target
Handle our customers issues and needs
Provide excellent customers service
Handling the customers mutual funds and advise the customers about best ways to invest in
Support the customers in claims
Opening Accounts
Follow up with old and new customers for mutual funds’ performance and update them with their existing
1. Receive And Count Working Cash At Beginning Of Shift
2. Process Cash Withdrawals And Deposits And Cheque Clearance
3. Perform Specialized Tasks Such As Exchanging More Than 45 Foreign Currency
4. Perform Services For Customers
5. Record All Transactions Promptly, Accurately And In Compliance With Bank Procedures
6. Co-ordinate with ( Dubai DRND ) to finish the GCC Residence visit visa and handle all fees and manage the payments through EmiratessNBD Bank and proceed the deposits as per the agreements between DRND & the Bank
7. Balance Currency, Cash And Checks In Cash Drawer At End Of Each Shift
8. Explain, Advise On And Promote Bank Products And Services To Customers
Handle all customers’ service issues.
Take fast action to resolve the customer’s problems and achieve the customer’s satisfaction.
Manage relationships to create short and long term opportunities.
Handling the customer complaint.
Visiting prospective companies for listing and employees accounts.
Preparing and arrange for special offers for the listing companies.
Discuss with customer their entire Banking requirement, create awareness of products / Terms and conditions / Bank Tariff, clarify queries and assist them on completing the formalities.
Attending to all the existing customers for the day to service.
Based on the customer’s request (hard E MAIL COPY) provided at NBAD DIRECT, meet/assist/obtain complete their Account opening, credit cards, Personal Loans, Auto loan request, and any other product documentation submission, authenticity of their original identification submission, in line with bank policy.
Attending to customer grievances by prompt and timely response.
Receiving / deliver of negotiable documents and ensuring timely processing.
Promptly attending to all the queries & leads from call centre / NBAD DIRECT.
Prepare all proposals, weekly / monthly business reports and daily activity report.
Opening of various accounts including Saving, Current, Investment, Corporate & Call accounts.
Interaction with various back office departments for customer requirements and processes.
Requesting for ATM cards and Cheque books and Completing KYC document for different categories of accounts.
Checking the signatories of the accounts as per the restricted categories list and black listed individuals.
Credit analysis for all loans and facilities (Evaluate the case, Remarks and Recommendations, DSR, Calculations, Bank statement analysis).
Operating all the facilities related to all banking operations (account opening, IPO, stop and clearing Cheques, Treasury, standing orders, fix deposits, Loans).
1- Analyzed and studied the diverse aspects that have considerable effects on the economy and exchange rates.
2- Provide the technical and fundamental reports.
3- Held accounts and learned various reports created on each working day.
4- Kept and maintained updated of the chief economies around the world.
5- Trade execution for foreign currencies and for various derivatives, including futures and options
6- Performed trades in accordance with established trading strategies and risk parameters.
7- Worked on trading strategies with the institutional client base.
8- Provided technical and product support for junior staff.
9- Performed large FX transactions in a timely and professional manner.
10- Contributed to the team concept of the trading room and partnered with managers and analysts to facilitate in achieving investment objectives.
11- Ongoing learning in all trading systems and processes to promote maximum efficiency of trading applications.