Assistant Director in charge of F&B
Rotana
Total years of experience :22 years, 10 Months
Managing the operation of the food and beverage production and services of 9 restaurants including room service Responsible for marketing and promoting all food and beverage products to maximize sales and participate in developing and implementing food promotions, new menus and systems Responsible for developing budgets, sales targets, control costs and for purchasing stock Responsible for developing, implementing and evaluating systems of control hence with the developing and updating standards Developing and monitoring staff in obtaining the highest standards of service and customer care and will take responsibility for and monitor the training and development of all staff Implementing licensing laws and other legal requirements and maintain staff awareness and comply with health and safety, fire and hygiene regulations Ensuring all administration procedures are accurately completed and will maintain a high standard of personal presentation and punctuality
Food & Beverage Manager
November 2013 to present
IHG Holiday Inn Bur Dubai
Manages the department and effectively enforce company standards.
Maintain food cost, improve and maintain sales and profitability.
Implement and maintain service standard to eliminate guest complaints.
In charge of all aspects of the food and beverage operations including revenue, food
cost, budgets, inventory, sanitation and discipline in the F&B department.
Responsible on ensuring for the final delivery of all F&B products and services in
accordance with hotel’s standards.
Ensures implementation of policies and procedures pertaining to employees, work
manuals, sanitation requirements, consumptions, costs, qualities, menues, and more.
Sets an example for the entire F&B department by always displaying impeccable
behavior.
Maintain a smooth interaction between the department heads at all time.
Food & Beverage Manager
November 2012 to Present
Mövenpick Hotel Kuwait
• to manage the operation of the food and beverage production and services of 5 restaurants including room service
• responsible for marketing and promoting all food and beverage products to maximize sales and participate in developing and implementing food promotions, new menus and systems
• responsible for developing budgets, sales targets, control costs and for purchasing stock
• responsible for developing, implementing and evaluating systems of control hence with the developing and updating standards
• develop and monitor staff in obtaining the highest standards of service and customer care and will take responsibility for and monitor the training and development of all staff
• implementing licensing laws and other legal requirements and maintain staff awareness and comply with health and safety, fire and hygiene regulations
• to ensure all administration procedures are accurately completed and will maintain a high standard of personal presentation and punctuality
Knowledgeable in: • Health and safety
• Quality control
• Fire and emergency procedures
• Customer care
• Licensing laws
• Guest facilities and products
• Financial management
• Maintenance procedures
• Producing reports and stock control
• Menu development
• Sales and marketing
• Recruitment and selection legislation
• Business planning and strategy
Attributes: • Communication
• Awareness of management practices and procedures
• Developing and training self
Food & Beverage Manager
November 2012 till October 2013
Mövenpick Hotel Kuwait
• to manage the operation of the food and beverage production and services of 5 restaurants including room service
• responsible for marketing and promoting all food and beverage products to maximize sales and participate in developing and implementing food promotions, new menus and systems
• responsible for developing budgets, sales targets, control costs and for purchasing stock
• responsible for developing, implementing and evaluating systems of control hence with the developing and updating standards
• develop and monitor staff in obtaining the highest standards of service and customer care and will take responsibility for and monitor the training and development of all staff
• implementing licensing laws and other legal requirements and maintain staff awareness and comply with health and safety, fire and hygiene regulations
• to ensure all administration procedures are accurately completed and will maintain a high standard of personal presentation and punctuality
Knowledgeable in: • Health and safety
• Quality control
• Fire and emergency procedures
• Customer care
• Licensing laws
• Guest facilities and products
• Financial management
• Maintenance procedures
• Producing reports and stock control
• Menu development
• Sales and marketing
• Recruitment and selection legislation
• Business planning and strategy
Attributes: • Communication
• Awareness of management practices and procedures
• Developing and training self
Assistant Food & Beverage Manager
August 2012 to November 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• Manage 9 food and beverage outlets which include 4 restaurants and 5 bars as well as room service.
• Manage and supervise 160 food and beverage employees.
• Communicates with departments to see that customer's needs are met and satisfied.
• Monitor's each outlets performance and ensuring targets are met.
• Recruitment of certified staff committed to superb service in the outlets.
• Handles guests complain and interact personally to get feedback & comments and act accordingly.
• Additional task includes monitoring of recreation department and managing 40 recreation staff from pool attendant to lifeguards and supervisors.
Assistant Food & Beverage Manager
August 2012 to November 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• Manage 9 food and beverage outlets which include 4 restaurants and 5 bars as well as room service.
• Manage and supervise 160 food and beverage employees.
• Communicates with departments to see that customer's needs are met and satisfied.
• Monitor's each outlets performance and ensuring targets are met.
• Recruitment of certified staff committed to superb service in the outlets.
• Handles guests complain and interact personally to get feedback & comments and act accordingly.
• Additional task includes monitoring of recreation department and managing 40 recreation staff from pool attendant to lifeguards and supervisors.
Food & Beverage Operations Manager
March 2012 - August 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• In charge of 9 restaurants and bars including room service
• Monitor food and beverage outlets operation and staff performance and provide feedback
• Monitor revenues and expenses
• Organize, direct and evaluate food and beverage service
• Staff recruitment and staff training
Food & Beverage Operations Manager
March 2012 - August 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• In charge of 9 restaurants and bars including room service
• Monitor food and beverage outlets operation and staff performance and provide feedback
• Monitor revenues and expenses
• Organize, direct and evaluate food and beverage service
• Staff recruitment and staff training
Outlets Manager
March 2010 - February 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• Monitors smooth operation of hotel's food and beverage outlets to ensure customer service and satisfaction.
• Interact with guests to ensure satisfaction and promote hotel's service and facilities.
• Ensure that prescribed cash-handling procedures are followed.
• Deal with customer complaints and listen to their feedback to improve service.
Outlets Manager
March 2010 - February 2012
Mövenpick Resort & Spa, Dead Sea, Jordan
• Monitors smooth operation of hotel's food and beverage outlets to ensure customer service and satisfaction.
• Interact with guests to ensure satisfaction and promote hotel's service and facilities.
• Ensure that prescribed cash-handling procedures are followed.
• Deal with customer complaints and listen to their feedback to improve service.
Restaurant Manager at Al Saraya all-day dining restaurant
May 2009 - March 2010
Mövenpick Resort & Spa, Dead Sea, Jordan
* In charge 50 employees including 1 Assistant Manager, 5 Supervisors, 12 Captains and service staff
* Organizes meeting for staff schedules and other work oriented matters
* Implement on job trainings whenever required.
* Daily average cover: 700 - 1000 pax (at Breakfast, Lunch and Dinner)
Restaurant Manager at Al Saraya all-day dining restaurant
May 2009 - March 2010
Mövenpick Resort & Spa, Dead Sea, Jordan
* In charge 50 employees including 1 Assistant Manager, 5 Supervisors, 12 Captains and service staff
* Organizes meeting for staff schedules and other work oriented matters
* Implement on job trainings whenever required.
* Daily average cover: 700 - 1000 pax (at Breakfast, Lunch and Dinner)
Restaurant Manager at The Grill Fine Dining Restaurant
March 2008 - April 2009
Mövenpick Resort & Spa, Dead Sea, Jordan
• In charge of the sales performance of the restaurant
• Ensure that goals and profit are met.
• Directly involve on day to day operation of the restaurant
• Ensure top-notch quality and prompt service at the award winning restaurant.
Restaurant Manager at The Grill Fine Dining Restaurant
March 2008 - April 2009
Mövenpick Resort & Spa, Dead Sea, Jordan
• In charge of the sales performance of the restaurant
• Ensure that goals and profit are met.
• Directly involve on day to day operation of the restaurant
• Ensure top-notch quality and prompt service at the award winning restaurant.
Assistant Restaurant Manager at The Grill Fine Dining Restaurant
November 2006 - February 2008
Mövenpick Resort & Spa, Dead Sea, Jordan
Assistant Restaurant Manager at The Grill Fine Dining Restaurant
November 2006 - February 2008
Mövenpick Resort & Spa, Dead Sea, Jordan
Restaurant Supervisor at The Grill Fine Dining Restaurant
January 2005 - October 2006
Mövenpick Resort & Spa, Dead Sea, Jordan
Restaurant Supervisor at The Grill Fine Dining Restaurant
January 2005 - October 2006
Mövenpick Resort & Spa, Dead Sea, Jordan
Captain/Order taker and in-charge of Room Service
May 2003 - January 2005
Mövenpick Resort & Spa, Dead Sea, Jordan
Captain/Order taker and in-charge of Room Service
May 2003 - January 2005
Mövenpick Resort & Spa, Dead Sea, Jordan
Room Service Waiter
May 2002 - May 2003
Mövenpick Resort & Spa, Dead Sea, Jordan
Room Service Waiter
May 2002 - May 2003
Mövenpick Resort & Spa, Dead Sea, Jordan
Waiter
November 2000 - January 2002
Regency Palace Hotel, Amman, Jordan
Waiter
November 2000 - January 2002
Regency Palace Hotel, Amman, Jordan
Hotel Management 1998-2002 Cairo University, Egypt