Service Advisor
Apple Authorized Service provider Alpha Store at Al-Nahar International
مجموع سنوات الخبرة :5 years, 11 أشهر
Dealing with all service center customers, answering the inquires and providing technical support information.
Responsible for all service process ( Create job card, Invoices and others.
Responsible for service center inventory
Handling all Customer Complain.
Prepare, record, and submit warranty claims to insurance companies.
Act as liaison between service center and insurance company
Receive customer phone calls and complete their requested task, research their request, or forward their request to the appropriate person/department.
Responsible and authorized to accurately assess and collect defective and broken devices for customers then submit it to the right person.
Communicate with internal and external customers. Respond to general inquires and telephone calls. Respond to requests by researching information. May be authorized to make decisions on
Review and answer routine inquiries.
Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Follow up customer calls where necessary
Greet customers in a warm and friendly manner.
Answer customer inquiries regarding products and service questions; suggest information about other products and services
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that I can answer questions.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail
Placing bookings from clients into the Events Center using the room booking system.
dealing with queries and booking appointments