Business Banker
Mashreq Bank, Dubai
مجموع سنوات الخبرة :16 years, 5 أشهر
SME Liabilities
Since January 2008 associated with “Axis Bank Ltd. (Award Winner of Best Bank of India - 2011)” as Deputy Manager.
A Dynamic professional of more than around five years of enriching experience in banking operations & financial services, retail banking, customer relationship management and team management.
In-depth understanding of routine banking operations marketing, retail operations & client servicing.
Adept in identifying target market and cross selling other banking products.
Proven abilities in creating awareness about various schemes and successfully coordinating with bank branches etc.
Possess excellent interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship management.
The Key Areas of Expertise:
Branch Operations:
Implementing policies related to branch operations; All type of liability banking products deposits, remittances, insurance etc.
Providing direction and support to the team for building capability and better client servicing including providing guidelines for Over-the-Counter interaction with customers.
Preparing monthly/yearly returns/reports statutory & internal relating to operations and for monitoring business performance, effective internal communication and timely collections from customers.
Retail Banking:
Supervising Retail Branch Banking operations and customer services such as account opening, Cash, Clearing, Demat & Online trading, ATM’s & Front Office operations etc.
Ensuring smooth functioning of daily banking operations- customer cash deposits, withdrawals, remittances and maintaining optimum level of cash holdings with the vault limits.
Ensuring total adherence to KYC (Know Your Customer) strictly as approved by Reserve Band of India thus assisting the bank in avoiding frauds.
Business Development/Marketing :
M.Com.