Senior Account Manager
BCI Communication and Advanced Technology
Total years of experience :17 years, 0 Months
I assist my clients in providing quality IT support and maintain technologies, solutions and services in a variety of industry verticals.
By networking, building relationships, my goal is to deliver professional IT resources and technologies that will enable clients to hit projects within budget and scope supported by the strategic partnerships and alliances with leading international companies (Microsoft -Lync, Polycom, Juniper, Crestron, Extron, and Axis).
Responsible for the management, installation, maintenance, availability and security of the school network, hardware and software. Working closely with the Professors or designated member of the senior management team to take a lead in ICT specialist area.
Manage the school network infrastructure, servers and workstations.
Provide advice on networking, purchasing and any relevant contractors.
Develop, implement and monitor the school practices for data protection, internet use, e-mail, security and ICT resource management.
Develop hardware, software and the network solutions throughout the school, to meet curriculum and administrative needs.
Ensure that the network is operational during access hours and appropriate back-up protocols are implemented.
Ensure the preparation and maintenance of documentation, manuals and user notes.
Train staff on a wide range of applications used in school.
Monitor the use of hardware and software and ensure all software is licensed.
Responsible for setting up security parameters and ensuring virus checks are implemented.
Undertake any other similar duties as required.
Implementing, configuring and administering Cisco and hp ProCurve devices as well as a ForiGate Firewall within the LAN, WLAN, and WAN.
Act as the first point of contact to staff, faculty, and students regarding any information technology systems issues.
Develop and maintain a streamlined helpdesk system / procedure for reporting IT incidents / issues to the IT department.(please see support.rsica.edu.jo)
Assist the IT Manager with systems implementation, maintenance and support.
Coordinate with various departments within RSICA to help inform purchasing, changes, upgrades, equipment and implementation needs to the IT department.
Maintain end-using-computing environment.
Carry out all deputy duties as needed on behalf of IT Manager.
Perform regular preventive, detective, and corrective controls/actions to the technology infrastructure such as backups, preventive maintenance, and restore operations.
responsible for the "Technical Sell" to end customers
Provide pre and post technical Sales support for the company sales representatives
Communicate with customers for gathering technical requirements
Respond to technical questions that sales or customer has
Assures provided services meet potential customers criteria
experienced in planning, designing, implementing and administering Local Area Networks (LAN), Wireless LAN, and Wide Area Networks (WAN)
Design network configuration and perform needs assessment to identify required hardware and software technology.
Install, configure, integrate and test network hardware and software.
Other job related duties assigned by Management
