ITSM Technical Consultant
Alnafitha International Information Technology
Total years of experience :19 years, 8 Months
Responsibilities:
- Working with Sales and Account Managers to Provide Presales activities such as Technical Requirements, Scope of work, proof of concept and projects documentation for Manage engine/NetSupport products.
- Helping IT Managers, Operation Managers and Systems/Network Engineers to monitor their Network Devices, Servers, Application and Services to identify risks and avoid downtime of the running systems/applications.
- Implementing Manage Engine and NetSupport Products such as OpManager, Netflow Analyzer, Applications Manager, Active directory Audit, Service Desk Plus, Netsupport DNA/School and others.
- Providing training sessions and Knowledge transfer to Projects End Users.
- Providing customers with First-line Support of the implemented applications and investigating with second level when it is needed.
Responsibilities:
- Installing, Managing and Maintaining HP Servers and SAN Storage, Troubleshooting the RAID 5, firmware, Hard Disks issues and Hardware Part defects.
- Installing, Managing and Maintaining a mixed Virtualization Technology VMware vSphere and Hyper-V Hypervisors.
- Managing and Monitoring MS SQL Server Administration 2008 R2.
- Backup Systems for Physical and Virtual systems using Symantec Backup exec and Veeam Apps.
- Installing, Managing and Maintaining Linux Servers Ubuntu and Centos.
- Configuring, Managing and Maintaining Companies Public Domains and Hosting, Google Apps.
- Installing and Configuring SAP ERP ECC and IDES EHP 5.
- Manage SAP users, authorizations, profiles and maintaining Roles.
- Configure SAP Transport Management System, Configure Profile Parameters (Start Profile, Instance Profile, Default Profile and Configuration of printers).
- Perform SAP client administration (create client, copy client, delete client, export/import client) as required,
- Managing and Maintaining Elastix VOIP Server "Backup" (not main role but I act as alternative).
- Managing Cyperoom Firewall "Backup" (not main role but I act as alternative).
- Managing Brocade Switches and Cisco Router "Backup" (not main role but I act as alternative).
- Supervisor of Technical Support Team "Backup" (not main role but I act as alternative).
Achievements:
- Successfully Converted the SAP ERP Systems to a mixed Virtual environment “Hyper-V and VMware ESXI”.
- Successfully Developed the Backup Systems to ensure that Data is safe and can be restore whenever we need.
o Technical Responsibilities :
- Installing and configuring Network infrastructure, switches and Routers
- Installing configuring and troubleshooting Network Cabinet, Patch Panel and Face pelt
- Installing hardware, Monitoring - printers, disk space, network, servers & workstations, performance.
- Managing SQL Server 2005 Database
- Managing Domain controller in institute Branches
- Install, configure and manage open source Security Server "untangle"
- Install, Configure and Manage Google apps Mail System
- Installing/upgrading/removing software - OSs
- Creating institutes Website using CMS program "Wordpress"
- Managing Servers Backup and Restore using Acronis Backup program
o Academic Responsibilities:
- Overseeing the preparation and development of Lieutenant for students to achieve the maximum benefit and collection of the student.
- Academic guidance to students and follow-up to the level of students' grades.
- Lead the development and renewal kits for each semester and make sure to contain the file on the study plans and plans for lectures.
- Discuss the study plan with the lecturers to develop a strategy to achieve the goals of the program.
- Ongoing assessment of the performance of lecturers and collaborators in the section in coordination with the Department of Academic Affairs
o Achievements:
- Successfully Designed, implemented and administered Network infrastructure and linked all branches together using VPN
- Successfully monitored the company Network and performed troubleshooting and solved hardware and software problems, and instructed users on new or upgraded computer applications and hardware; and acknowledged for in order to make my network available 24/7 using Linux Firewall "untangle"
- Successfully Developed Website using CMS "PHP"
- Successfully Created Mail System Google Apps
- Successfully Build network Cabinets, face belt, patch panel switches and Router from scratch
- Helped improve Helpdesk Call and requests in order to assignment and provided excellent client services in the department
- Successfully provide on job IT training for enterprise employees and junior staff members to increase productivity of IT Department.
o Responsibilities:
- Installing hardware, Monitoring - printers, disk space, network, servers & workstations, performance.
- Installing/upgrading/removing software - OSs
- Managing Servers Backup
- On call in Help Desk for assisting or trouble shooting various customer problems, Remote/Onsite.
o Instructor Responsibilities :
- Teaching End user courses
- Evaluating students
o Junior Systems Administrator Responsibilities:
- Windows Server 2000, 2003 administration, Configure / Implement ISA"2004, Administrating Mail Servers.
- Installing hardware, Monitoring - printers, disk space, network, servers & workstations, performance, & security, Installing/upgrading/removing software - Os's
- Trouble-shooting - network connectivity & security
o Proctor exams executing.
- Unesco certified tester for the International Computer Driver license course
- Managing ICDL Scholarships provided by MCIT
o Instructor Responsibilities, Teaching the following courses:
- Maintenance Diploma, Networks Diploma, Secretary Diploma, ICDL.
o Technical Support Responsibilities:
- Installing hardware, Monitoring - printers, disk space, network, servers & workstations, performance, Installing/upgrading/removing software - Oss.
o Responsibilities:
- implementing and Administrating point of sales Software " Restaurant Manager"
- Troubleshoot the Network and pc's
- customizing and creating reports
o Achievements
- Installed the Restaurant manager system in branches and liked them together
- Installed camera system for monitoring
o Responsibilities:
- Assembling Computers & Customer Troubleshooting.
- Following up Company’s client’s software/hardware support requests.
