Assistant Manager
Infosys BPO Ltd
مجموع سنوات الخبرة :8 years, 3 أشهر
Assisting the team in Transitions of new projects.
• Handled a team of 10 payroll experts and managed delivery of end to end payroll services
for 4 clients with a combined headcount of 10 thousand pay slips.
• Managed the Client communication.
• Managed PAYE scheme enrolment, advising clients on tax/HMRC regulation, P11ds, P60
distribution, RTI
• Ensured compliance with regards to the Quality and Audits as listed by the Client.
• Initiated and implemented automations for improving the overall efficiency of the
processes.
• Implemented and managed the helpdesk activities for the clients.
• Managed performance metrics and annual review for the team.
• Conducted daily meetings with the team to discuss their issues and concerns, report
statistics and prepared action plans for the subsequent month.
• Worked for the Ghana region of a Client having Global presence.
• Managed the entire Payroll activities of the Client with a monthly count of 3, 500 pay slips.
• Maintenance of the Time and Attendance details and their validations.
• Validation of the data entry records.
• Supervised all the on-cycle and off-cycle payrolls and their reconciliation.
• Preparation of the tax reports for the Client.
• Ensuring compliance with regards to the Quality and Audits as listed by the Client.
• Maintenance of the Weekly and monthly KPIs for the team.
• Managed the training schedule within the team and prepared backups.
• Was the SPOC for any Client Communication, being part of the Weekly calls which detail the
• Health and progress of the Payroll process.
• Lead initiatives with regards to process improvements to reduce the effort and optimize
• efficiency
• Worked on an Indonesian Client based on SAP platform.
• Part of a Team of 15 members designated to process all the OM (Organizational Management) and PA activities involved in Payroll processing for 20, 000 Employees approximately.
• Execution of Actions such as Transfers, Resignations, Terminations, Promotions and so on as per the payroll schedule.
• Maintenance of payroll records as per the inputs provided by the Client.
• Doing Simulation Runs.
• Processed off-cycle payrolls to resolve pay issues as directed by payroll manager.
• Creation of variants for generating various Reports
• Worked on UK Payroll for Clients having multiple Pay frequencies.
• SPOC for all Client communications.
• Processed timesheets into the system as shared by the Client.
• Generation of ad-hoc reports that met the Client requirements.
• Maintained monthly reconciliations for payment of Liabilities for the Clients.
• Maintained journals.
• Handled employee grievances with regards to queries on tax and other payroll related issues
within the agreed timeframe.
• Mentored new team members
First class
First Class